Tauck's Updated Travel Policy (February 17, 2021)

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Comments

  • Tauck has revised their policies in favor of the Tauck customer at every turn. The below is what the Travel Insurance policy said as of 12/20. I don’t know if they have revised that document other than the otherwise published policy revisions. Tauck is doing much more than their insurance policy required them to do. I have had to use the Tauck insurance, and they covered every expense.

    EXTREME CIRCUMSTANCES

    Tauck assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other Force Majeure condition, including, without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expiation, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Tauck that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Tauck shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind including liability to make any refund. However, in a Force Majeure occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck Trip

  • Yes, grasshopper, but no one is required to buy the Tauck insurance.

  • Who is grasshopper?
    Tauck is definitely doing better about the insurance than any other travel company. You have to balance it against what would have happened if you had not taken insurance. Ne company cancelled people’s insurance without telling them and would not give customers money back from fully paid up amounts fro their tours, I’m talking tens of thousands of dollars in some instances where groups were going together....Imagine one guy who paid $55,000 for his group.
    Once again, this is not Tauck’s fault, they had to cancel. They are canceling tours almost last minute because so many of their customers are determined to travel if they can. I’m not pleased I’ve got money tied up with them, but again that is the rule with insurance, it has been paid to an insurance company amd Tauck can’t get it back, so they can’t give it back to us.

  • British
    2:11PM
    Who is grasshopper?

    It's a quote from an old early 1970s TV show called Kung Fu. The grasshopper was the student, called that by the master.

  • Every insurance for which you pay a premium and don't collect benefits is "lost."

  • Thanks for keeping everyone in the loop - I appreciate your updates.

  • Just updated, all tours cancelled up to March 31st apart from one called Southern charms. Then for tours until end of June, you have to pay in full thirty days before...

  • Thank you, Tauck, for your frequent updates and transparency. Your customer service and flexible policies during this horrific pandemic are sincerely appreciated. I hope you and your entire team are well. Stay safe, especially with the latest storm barreling towards the East Coast.

  • Africa has been canceled until late May or early June.

  • I called Tauck on Wed my trip is end of May river cruise, I asked if I could move it again this will be 3rd time first two were on Tauck, but was told I need to wait unless I want to lose money on what I have already fully paid back in 2019. Told them I am not booking airfare and really do not want to go anyway whether we get vaccinated or not. Viking just cancelled all their trips through June. Worried and anxiety through the roof.

  • edited February 19

    Catsoos, Tauck will cancel your tour. Don’t worry. And when they do, ask for all your money back. They should keep your insurance in a Dreamsaver. But right now, it’s best to withhold as much money as you can so it is in your control and if you can put it into the stock market, it should make money for you. The market made all its way back up after the fall last year and more! Of course, speak to your financial advisor about how best to do it.
    As far as I understand, Viking doesn’t give any money back, just credits to future tours, so they really are not that wonderful. If I see them spending any more money advertising on PBS I’ll go nuts and I don’t know how I got on their mailing list pushing their phoney 2 for 1 deals

  • Viking's refund policy has been very similar to Tauck's. I am commenting from experience - we had two Tauck tours cancelled because of Covid, one fully paid for; and one Viking trip that was paid in full. Both Viking and Tauck were very quick with the refunds.

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