When the Tauck family was running the company complements and complaints were addressed immediately. Now that Tauck has turned totally corporate there appears to be no interest in addressing and resolving issues. A call to Guest Relations leaves issues unresolved after a month, without even a follow-up call; and a letter to the company’s president is not even acknowledged.
We’ve taken 14 trips with Tauck and rarely had so much as a blip. Spain and Portugal is in its own category. Some of the most significant sites were skipped altogether, think the Alcazar, among others. Although we were told explicitly we would not be going to the Alhambra and should buy our own tickets, when we arrived we were told that we would be going; however we would only receive a partial reimbursement for our out of pocket expense. Transfers were mishandled. Being dumped about 10 miles from the correct Madrid air terminal, luggage and all, is a disgrace - and not so much as an apology, let alone an offer to reimburse out of pocket expenses.
Some of the day by day issues could have been resolved by the TD. Apparently they are limited to writing incidence reports. I have to wonder if anyone will read this post and personally respond.
