We booked our trip more than a year ago. One of the featured excursions was a trip on The Glacier Express glass-domed train through the Alps. The week before we traveled, we got a short email stating that they weren't able to get tickets for the train and they were transporting us a different way. Turns out, they put us on a regular train and a very long bus ride. AND, as a special treat, we got a tour of the basement of a cheese factory. Yes - that's right - they substituted one of their featured events for an hour of walking through a cheese and yogurt factory. We objected via email and they blamed the train company. They offered no compensation. To make things worse, we learned on the bus that some couples got compensation. When we complained again, after a month of back and forth, they offered a small voucher that we could use AFTER we booked another vacation. I am not sure that I can trust them again......their featured itineraries apparently misrepresent reality and they refuse to own their oversight (why didn't a professional tour operator of their caliber book tickets LONG in advance?) and offer actual compensation.
Think about it. Would anyone sign up for this tour if the Day 7 featured event was an hour in the basement of a cheese factory and an entire day on the bus? I just got a new catalog in the mail. The Glacier Express is still featured on that trip. Not someone handing out miniature yogurt samples in a basement.
We all deserve a partial cash refund.....not a voucher.
