My wife and I went on our 1st Tauck 14 day river cruise from Amsterdam to budapest in sept. Of 24.
We had a great experience!!
Tauck employees all went out of their way to give us everything we wanted.
If we asked for it they came through. The room was great!! [ but it was the largest one available].
Room service was a nice luxury, acomidating anything we wanted, even though it wasn't on the menu.
When the weather was nice we just asked and they took bikes off the boat and parked them on the dock and put them away when we returned. We had very exclusive experiences as promised, a nice variety of things to do and places to see.above all we were very impressed with the handling of any unforseen difficulties.
Which there were, not the fault of Tauck but weather not in their control.
Record breaking high water on the rivers caused trip interruption, the boat couldn't go further , 4 days left until budapest, they shifted the tour the best that could be expected.
Where we missed out on somthing they went over and beyond to make a better experience.I know this last 4 days cost them alot of money but they made our happiness their highest priority.
Even after we returned home we recieved in the mail a sizable refund check as a Justice for any inconvenience.
Also gave us a sizable credit voucher for our next trip.
The staff really cared and we could also see that that the company they represented had the same compassion.
We trusted Tauck with our 40th anniversary trip , and I feel that they didn't take it lightly that we paid a substantial price and trusted them, and they took very good care of us.
Any company can easily be praised for doing a good job when things go smooth,
It takes an exceptional company to come through when the unexpected arises. We will be traveling with Tauck again for sure!!!
I just returned from the Xmas markets on the Danube. I also had a fabulous time and we lucked out with good weather. But, I found out the last day before my departure for home that my first of two flights to the states was cancelled because of high winds. I went to the cruise director on board and within an hour had new flights, a post hotel for the nite with all transfers, and she had also notified Tauck and started the claim with my insurance. I booked both flights and insurance with Tauck. I was a solo traveler this time. I can’t say enough good things about Tauck. We have traveled 15 tours over 40 years and each one has been top notch. Merry Xmas everyone
Comments
My wife and I went on our 1st Tauck 14 day river cruise from Amsterdam to budapest in sept. Of 24.
We had a great experience!!
Tauck employees all went out of their way to give us everything we wanted.
If we asked for it they came through. The room was great!! [ but it was the largest one available].
Room service was a nice luxury, acomidating anything we wanted, even though it wasn't on the menu.
When the weather was nice we just asked and they took bikes off the boat and parked them on the dock and put them away when we returned. We had very exclusive experiences as promised, a nice variety of things to do and places to see.above all we were very impressed with the handling of any unforseen difficulties.
Which there were, not the fault of Tauck but weather not in their control.
Record breaking high water on the rivers caused trip interruption, the boat couldn't go further , 4 days left until budapest, they shifted the tour the best that could be expected.
Where we missed out on somthing they went over and beyond to make a better experience.I know this last 4 days cost them alot of money but they made our happiness their highest priority.
Even after we returned home we recieved in the mail a sizable refund check as a Justice for any inconvenience.
Also gave us a sizable credit voucher for our next trip.
The staff really cared and we could also see that that the company they represented had the same compassion.
We trusted Tauck with our 40th anniversary trip , and I feel that they didn't take it lightly that we paid a substantial price and trusted them, and they took very good care of us.
Any company can easily be praised for doing a good job when things go smooth,
It takes an exceptional company to come through when the unexpected arises. We will be traveling with Tauck again for sure!!!
I just returned from the Xmas markets on the Danube. I also had a fabulous time and we lucked out with good weather. But, I found out the last day before my departure for home that my first of two flights to the states was cancelled because of high winds. I went to the cruise director on board and within an hour had new flights, a post hotel for the nite with all transfers, and she had also notified Tauck and started the claim with my insurance. I booked both flights and insurance with Tauck. I was a solo traveler this time. I can’t say enough good things about Tauck. We have traveled 15 tours over 40 years and each one has been top notch. Merry Xmas everyone