I was on hold for over an hour yesterday to book a trip, then got cut off after the person said "hello, may name is". Unfortunately, I never got a call back. I called back and was on hold for another hour. Today, I want to modify the trip--something I can't not do online because I want a different trip length. I have now been on hold for almost 2 hours, opting out of lunch just in case someone answers. Their technology does not allow for me to press for a call back. I've left messages in the past week on various days, but never got a return call, so I will continue to hold for another 20 minutes at which point I have to scrub up for surgery(am a physician). I understand short staffing of call centers as there is also a dire shortage of staff here at the hospital. That said, would somebody please, please give me a call so that I can book this wonderful 1 week land journey to Portugal for 2 people for Aug 27th, 2022 before it fills up? Also, perhaps an extra night at the hotel upon arrival. I have not doubt that this call center problem is a reflection of the trip itself, but it sure does add to the stress level of one's day. Regards, Lisa A.
