This was my 19th tour with Tauck. The room assigned at the hotel in Rome was 101. The windows to the outside were frosted and when I opened the window, it gave me a beautiful view of pipes, wires and air conditioning system but nothing to be seen of the beauty of Rome or what I paid for with Tauck. I contacted my tour director, Roberta Wagner, and asked her to meet me at the front desk so I could complain to the hotel manager. I did complain not only about the room view, but the insult that the hotel would give a Tauck Customer a view of Rome that was so bad they frosted the windows. I got an apology and offer from the desk clerk to move to the 2nd floor but since I was there one night I declined. This isn't the first time I have been on a Tauck Tour by myself and given a very undesirable room view. When you travel single, you pay a premium and that should equal the same quality of room and view of all Tauck Customers. I took 4 pictures and went on social media to show what my view of Rome was like. Here is a link: https://photos.app.goo.gl/84WDdeFP79ARJGUj9 Shame on this hotel for treating a first class tour company like a 3rd rate moped and shame on Tauck if they don't do something about this situation and future situations where single travelers who pay extra get the worst views and/or rooms.
