Newly returned from K & T, we had something occur on tour that I wonder what you all think should be the remedy, if any. I say upfront that I understand that mistakes happen, but we also pay good money for our tour. When we arrived at Ngorongoro lodge, our TD handed out keys to all guests, only to discover there was no room key for my wife and I. And the lodge was fully sold out. Ultimately we had to spend the first night in the "manager's house" and then we switched for the second night. The "manager's house" was not attached to the losfw, required escort, and also did not have the view or the setup and decor of a normal room. It seemed to be a catchall space for all variety of purposes, and where our TD was originally intended to sleep. As to why it happened, it may relate to our being cleared onto the tour only two weeks before departure, since we had to cancel and reschedule our original tour due to a host of flight problems. The TD says no, and something happened on the hotel end, and that his list to the hotel was correct. I am not sure, since when our tour started, at the Gran Melia there was not a packet waiting for us, and I had to request the TD come down and get us setup with a pa cket. He had not noticed a new couple on the tour, since a prior couple dropped out, and the head count was the same as he had when he left packets in advance two weeks prior. Our TD did file an incident report with Tauck. What would you think is an appropriate remedy (if there should be anything) and would you start by having your travel agent take this up with Tauck? The incident did not diminish a great trip, I am happy to say.
