Information that may be helpful about this tour

Options
Steph711
Steph711
in Best of the Canadian Rockies

I recently attended the Best of the Canadian Rockies tour and I thought my experience might be of interest to those that might be considering this tour. We experienced great natural beauty and stayed in the Fairmont properties in Banff, Jasper and Lake Louise. All the properties were lovely however Jasper is probably 3 stars. I am writing this review because prior to this trip I experienced two other tauck trips in France that were so well managed by the tour directors. On the Rockies tour the tour director was unorganized, combative, defensive and just not up to Tauck standards. This was very disappointing and many other tour members has the same experience. When I told the tour director on the second day that I did not like the way he spoke to me He said "you are welcome to leave the tour". I was in shock! I did not let this man named Pete ruin my experience. If you want a good experience DO NOT take this tour with this man. All the best.

Comments

  • Nancy
    Nancy
    edited August 2022
    Options

    I hope you wrote up your experience in your evaluation at the end, Steph711. Tauck needs this feedback…I’m truly stunned at your experience. We had a weak tour director in 2018 and had some issues. I heard back from Tauck with a few weeks asking for more information…interestingly the initial response was she’s retiring soon! The trip itself was great…there were some instances of poor decision making. I hope you get some resolution…his response was unacceptable!

  • British
    British
    Options

    Steph, you definitely need to call Customer Relations as soon as possible and so do the others who felt the same.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories