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Wrigley Girl...you were very wise to communicate directly with your negative comments to Tauck. A few years ago we had a very poor performance with a TD on a fantastic trip...in my review at the end, I was very critical (a first for me on a Tauck trip) of an incidence that was very poorly handled...it reflected poorly on the TD. I sealed it and turned it in...then I waited, waited, waited for a response. About 2 months after we returned here came a letter from Tauck saying they had not received my review documents and sent them again. I immediately suspected that the TD opened it, and never turned it in. Several couples had the same thing happened. I responded by letter and told them my theory and what the issue was. I got a call in two days from the staff, apologetic and offered us $500 credit each for a future trip (we had 3 on the books) and only said that our TD was retiring and they had no idea what happened but were grateful I wrote.
You will hear back! Nancy0 ·October 21
No longer a one-hit wonder! It looks like you’re going places.October 19
Commenting is the best way to get involved. Jump in the fray!October 19