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When asked if they had any MORAL or legal obligation to compensate me customer representative said NO-although she refused my request to put that in writing. At the very least I would have expected that Tauck would have proactively sent me a check for my dry cleaning as a kind jesture without me having to send them a $40 invoice (which I refuse to do on principle). A simple gesture would have gone a very long way
0July 18 -
Interesting you should ask-they informed my husband there was no doctor available and offered ice and an unspecified ointment/oil. While well meaning, both of those are contraindicated in a scald type injury (I have been an RN for over fifty years)
I will no longer recommend them as we have so glowingly in the past. Clearly, despite their marketing, I did not feel like a "cherished" guest.
Fortunately we have the ability to travel with other companies and will do so. Just booked a lovely Christmas/New Year cruise as repeat guests of Crystal.0July 18 -
Hello,
A server accidently spilled an entire hot Irish coffee on my bare chest. Fortunately, there will be no lasting injury but Tauck's response was totally inadequate in my view-unless of course you feel that submitting a dry cleaning bill for compensation is adequate!
A&K may be our new go to as we are cancelling an upcoming Tauck Egypt tour based on our most recent experience. Wishing you the best on your future adventures.0July 18