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  • Catherine_Ringler
    Catherine_Ringler → British

    When asked if they had any MORAL or legal obligation to compensate me customer representative said NO-although she refused my request to put that in writing. At the very least I would have expected that Tauck would have proactively sent me a check for my dry cleaning as a kind jesture without me having to send them a $40 invoice (which I refuse to do on principle). A simple gesture would have gone a very long way

    July 18
  • Catherine_Ringler
    Catherine_Ringler → British

    Interesting you should ask-they informed my husband there was no doctor available and offered ice and an unspecified ointment/oil. While well meaning, both of those are contraindicated in a scald type injury (I have been an RN for over fifty years)
    I will no longer recommend them as we have so glowingly in the past. Clearly, despite their marketing, I did not feel like a "cherished" guest.
    Fortunately we have the ability to travel with other companies and will do so. Just booked a lovely Christmas/New Year cruise as repeat guests of Crystal.

    July 18
  • Catherine_Ringler
    Catherine_Ringler → British

    Hello,
    A server accidently spilled an entire hot Irish coffee on my bare chest. Fortunately, there will be no lasting injury but Tauck's response was totally inadequate in my view-unless of course you feel that submitting a dry cleaning bill for compensation is adequate!
    A&K may be our new go to as we are cancelling an upcoming Tauck Egypt tour based on our most recent experience. Wishing you the best on your future adventures.

    July 18