Best Of

sereneleen, sorry to hear about your experience. Let me contrast your experience with what I experienced on the same tour (Small Group) back in 2016 in June. I think it was the 2nd year of that tour and it started in Copenhagen then Stockholm then Bergen, up the coast then back to Bergen for the flight to Oslo. I remember the bus ride from Copenhagen to Stockholm and the overnight stop; a small place with a zillion Tesla chargers. Yes, we did have the local folk dancers. In Stockholm we had a private performance at the Opera House after dinner there and before the evening's performance by the tenor and a piano player. It was wonderful!.

The flight from Stockholm to Bergen was cancelled late the evening before due to a pilot strike and this where I think Tauck and the TD worked their magic. The morning we were suppose to leave, the TD arranged for later flights from Stockholm to Copenhagen then to Bergen. That morning he gave us each something like $50 equivalent and told us to enjoy Stockholm for the afternoon and meet back at the hotel late afternoon for the first flight. When we arrived at the airport in Copenhagen to change planes it was after the food concessions had closed, but our TD had pre arranged for the concession to put out a dinner buffet spread in the departure gate area just for us while we waited for the Bergen flight. We were very grateful.

It was our first Tauck tour and to this day I recommend it to anyone who asks, not just for the beauty of Scandinavia but for how Tauck handled this last minute "glitch" that was out of their control. I know your experience was no where near mine or what you expected but keep the faith with Tauck.

nps;dr
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Serenlene, you alarmed me when I read your post, but you’ve posted it on the wrong part of the forum for the Scandinavia tour. We had the Scandinavia tour booked for 2020 and never rebooked it because of the negative reports before it was changed. I think I recall that flights did not work because they were often canceled, but I can’t really recall, maybe someone else can.
While I do think most of the things that were wrong, I would have also not been happy about, I do find your complaints about the long bus rides invalid. Surely anyone booking a tour only has to look at a map of the country/countries they are going to visit, to figure out if long bus rides will be involved.
I can’t figure out whether you have written this same letter to Tauck as no-one from Tauck regularly monitors the forum. I think a phone call to Tauck Customer Relations would be best.
The other thing I’ve learned over the years is never to book a brand new tour, I’ve done that several times and there has always been wrinkles.
Maybe you can post again to tell whether Tauck addresses any issues for you.