Best Of

I noticed that, too, Rod. I think that tells me all I need to know. Unless there's credible evidence from Tauck to indicate Fairmont has changed their attitude and their ways, I won't be taking part in their hospitality farce. Hit them where it really hurts, I say. In Fairmont's corporate wallet. I won't be spending one extra Euro in their hotel. Or eating their deplorable food. I'll find my own elsewhere.

I really can't believe that Fairmont is prepared to allow this level of displeasure to run. I have stayed at Faimonts as part of a Tauck group on multiple occasions. I've stayed on other occasions around the world, too, after that Tauck introduction. They were all excellent. I don't doubt your experience for a moment, Rod ... or yours either, Susan. I'm just really surprised that no one else has commented on the "group" treatment here on the Forums before now. Some have been very quick to condemn one Paris hotel because of renovations. Naturally, if you were affected, that's very annoying. But renovations don't go on for ever and don't "broadcast" the hotel's corporate style or mindset. Another person on the forums has criticised an Edinburgh hotel because they couldn't get a seat in the bar. Equally deplorable (each to their own!), but that is not a reflection of that hotel's guest service levels.

The situation with the Fairmont, Monte Carlo is different. It's not as if we are staying there on the cheap! They are not meeting Tauck clients' standards. I just don't understand how Tauck could overlook such a deplorable corporate culture, and the consequent affects, in one of their very large suppliers. And keep using that supplier … because Tauck aren't like that. They fix things they can fix, or change them. If this was an aberration, I'd really like to know what normal is like. I might not have to carry my own Fortnum's food hamper with me, then.

I guess we just need to give Tauck a bit of time to fix this. I would really like to hear when they do.

Cheers,

Jan

I fully agree with Rod's comments on the food at Fairmont in Monte Carlo but it was the same at the Intercontinental in Paris. We went 2 days ahead and the breakfast was first rate. Once the group arrived we were moved to separate room and the food was second rate compared to the 2 pre-tour days. I hope you get a better response from what we got which was glad you had a good trip, hope we see you again. Heading to Myanmar in 2 weeks on a Viking River cruise so it will be interesting to see how they compare.
Gary