Everything as others have reported is wrong with our account. Actually, probably a good time for us to have a break in our Tauck tours until next summer. Obviously, the web site "update" was massively badly handled. Some companies who have had this happen are forced to roll back the update rather than put out thousands of brush fires. We'll see.
I'd expect, at a minimum, a mass email telling us that they are aware of the problems. Otherwise, their phone agents will be swamped answering calls reporting the same issues.
Fortunately, Tauck tours are way better than their IT (for the moment).
For me the dashboard is wrong but if I can click thru to the financial summary and other information that appears correct. I will double check when I have more time, but it looked correct at first glance. It is a little disconcerting that somehow the information about other people is landing on our dashboards - my friend's information is there even tho we are traveling as two singles and should not be connected like that. But - that is also the trip where they have doubled my remaining balance. There is definitely something wrong with how they wrote the program to capture our information. In fact, I'm wondering how they even did it because my friend should not even be connected to me at all - we called in separately to make our single reservations - so its kind of creepy too!
Comments
Everything as others have reported is wrong with our account. Actually, probably a good time for us to have a break in our Tauck tours until next summer. Obviously, the web site "update" was massively badly handled. Some companies who have had this happen are forced to roll back the update rather than put out thousands of brush fires. We'll see.
I'd expect, at a minimum, a mass email telling us that they are aware of the problems. Otherwise, their phone agents will be swamped answering calls reporting the same issues.
Fortunately, Tauck tours are way better than their IT (for the moment).
For me the dashboard is wrong but if I can click thru to the financial summary and other information that appears correct. I will double check when I have more time, but it looked correct at first glance. It is a little disconcerting that somehow the information about other people is landing on our dashboards - my friend's information is there even tho we are traveling as two singles and should not be connected like that. But - that is also the trip where they have doubled my remaining balance. There is definitely something wrong with how they wrote the program to capture our information. In fact, I'm wondering how they even did it because my friend should not even be connected to me at all - we called in separately to make our single reservations - so its kind of creepy too!
Yes, Claudia. My emergency contact info was missing, too.