This was my first time using Tauck’s air department and it was a huge and costly mistake. I have always either scheduled my own or had my travel air or had my travel agent do it. This time I booked directly through Tauck. My initial flight was cancelled (ten minutes before departure) and I called Tauck only to be placed on long holds, disconnected twice and treated disrespectfully. I was able to finally find an airline agent who understood the importance of rebooking me quickly so I wouldn’t miss the international flight, however I was seated in economy and paid almost $10K for business. I had no choice or I would miss the international flight. Tauck’s initial booking was ridiculous according to the airline. Now, I have to deal with applying for a refund (for the difference between economy and business) through the airline. I thought this was bad enough, but another mishap occurred. After a 14 hour long haul flight, I was denied access to the airline lounge. I have always used the lounges upon return to the USA on long haul trips. I was rudely informed because I was on partner airline (another story) I could not enter. I specifically told the Tauck agent when booking the ticket, I wanted access to the lounges before and after the trip. Of course, I had a six hour wait because of poor flight arrangements by Tauck. I called them and they could have cared less—of course this was the case, because they had their money! I was fortunate to be able to purchase a day pass and will be reimbursed by my credit card, but just another hassle! I doubt I’d ever travel with Tauck again and certainly would NEVER book air and would always have a travel agent make all the arrangements. It was foolish of me not to use a travel agent because Tauck doesn’t offer any incentives for direct booking!
