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Not a good start
Hi MSD,
I'm sorry you had that experience, and would like to apologize for any miscommunications that may have happened. Someone in Tauck will be calling you shortly.
Best,
Tim
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Edit: Our team has contacted Ludmilla and is waiting to hear back from her, but we can definitely say that your transfer is as originally stated, on the original date, not earlier this week. In the meantime, please simply give your TD a copy of the taxi receipt, and you will be reimbursed. Once we've spoken with Ludmilla, we will give you a call, but that may not be until tomorrow.
I'm sorry you had that experience, and would like to apologize for any miscommunications that may have happened. Someone in Tauck will be calling you shortly.
Best,
Tim
---
Edit: Our team has contacted Ludmilla and is waiting to hear back from her, but we can definitely say that your transfer is as originally stated, on the original date, not earlier this week. In the meantime, please simply give your TD a copy of the taxi receipt, and you will be reimbursed. Once we've spoken with Ludmilla, we will give you a call, but that may not be until tomorrow.
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