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Getting there...Air India??

Nanos

I have been researching getting to and from India using my points (United/Star Alliance) or British Airways/Avios) or AMEX. Ideally I want to go business class. The only direct flight with the least amount of points via Star Alliance is Air India. However, the online reviews are awful with a multitude of complaints about cancellation of flights, excessive delays, poor service etc). And the safety ranking is fair. I do realize that reviews by complainers always out number the praisers but ...

I would love to hear your comments. Alternatively I can return to NYC from Mumbai via ANA-All Nippon but need to go by way of Tokyo-more points than Air India and a bit out of the way but better reviews. Or British Airways by way of London for even more points.

Thank you, Nancy

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