I have signed up for two trips in 2027. I made an online payment for the earlier trip a few weeks ago , and although my account page showed the correct amount owed, it didn’t generate a new invoice showing the payment. I called Tauck and they manually generated an updated invoice for me.
I made another payment last week, and again , it didn’t generate a new invoice reflecting the new payment. I figured a would wait a week to try again and still no updated invoice.
Is this normal or is it a “feature” the new updated website? I took my first Tauck trip a couple of years ago and don't recall that they needed to manually update the invoice.
I called Tauck to inquire, but the Tauck rep who answered was not helpful and quite clueless.
Hey jpfly….That's been happening to me as well. I've been making payments on my January trip and before I would receive an email w/the list of payments, but since the "update" that hasn't been the case. I do see the correct balance showing, but nothing shows the most recent payments. I did verify the charges on my credit cards so if there was an issue, then I have that to back it up if need be.
It seems they are baby stepping at getting things fixed so hopefully the financial invoice will be done soon.
My final payment is Sept 26th so if the site is still not generating an updated invoice, then I probably will call to get a final invoice.
Comments
the new site lacked quality control checks before rolling it out to the public and Tauck's loyal customers. there are so many errors.
There is a small wheel on the top right of each post. Does anyone know what that is for?
If you click on the wheel on one of your own posts it will let you edit or delete your post.
I have signed up for two trips in 2027. I made an online payment for the earlier trip a few weeks ago , and although my account page showed the correct amount owed, it didn’t generate a new invoice showing the payment. I called Tauck and they manually generated an updated invoice for me.
I made another payment last week, and again , it didn’t generate a new invoice reflecting the new payment. I figured a would wait a week to try again and still no updated invoice.
Is this normal or is it a “feature” the new updated website? I took my first Tauck trip a couple of years ago and don't recall that they needed to manually update the invoice.
I called Tauck to inquire, but the Tauck rep who answered was not helpful and quite clueless.
Hey jpfly….That's been happening to me as well. I've been making payments on my January trip and before I would receive an email w/the list of payments, but since the "update" that hasn't been the case. I do see the correct balance showing, but nothing shows the most recent payments. I did verify the charges on my credit cards so if there was an issue, then I have that to back it up if need be.
It seems they are baby stepping at getting things fixed so hopefully the financial invoice will be done soon.
My final payment is Sept 26th so if the site is still not generating an updated invoice, then I probably will call to get a final invoice.