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Problem w/ Tauck
November, 2013, I signed on to Tauck’s May, 2014, Spirt of the Desert Tour, small group of twenty-five people … I needed the small group because of poor hearing and discussed this with the Tauck reservation person. My first morning at start of the tour I learn I am on a tour with 45 people on a large noisy bus. Immediately I contact Tauck. They kept saying there was no such tour and I was wrong… I did find a ride out of the mountains of Moab, UT to Salt Lake City and came home. Tauck eventually refunded about 80% of my tour and refunded no airfare. BE CAREFUL WHEN YOUR RESERVATION IS PLACED. I more than double checked on my reservations. The reservations clerk accidentally clicked on the wrong box is all I can figure out. I lost thousands of dollars and in the seventy hours I was gone from home traveled almost 6700 miles.
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I can't find in me to have any sympathy for someone who took until they joined the tour to find out it was not what they had ordered. I can only guess that the OP was not fully informed by their TA. I simply can't see how this was Tauck's fault and the OP should be pleased that Tauck refunded monies to them at all.
Rod