Does Tauck ever respond to emails sent via their contact form?
About 2 weeks ago, I sent Tauck an email via their contact form with a question about a 2019 trip. I received their auto-response quickly, but nothing after that.
I recall sending them an email some time last year, and this was a more timely issue, so I called them after about a week of non-response.
Is not responding to emails their usual behavior?
I recall sending them an email some time last year, and this was a more timely issue, so I called them after about a week of non-response.
Is not responding to emails their usual behavior?
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Comments
I didn’t know that could happen with ‘linked’ reservations. We are ‘linked’ with our friends for our Portugal and Spain trip next year.
Six trips booked ... wow .... that makes me a bit envious. But, we are getting a new puppy in late July or early August ... right after we return from our K&T in Africa. That will keep us close to home for a while.
Yes Sealord, we have always booked directly with Tauck. And yes, they clearly have a lot more staff who lack experience.
The cancelled booking--our friends made it clear we were not cancelling but we got cancelled anyway. We will never link a booking again.
I don't think I have heard an option like reporting on a past tour, I'll listen to all the choices next time.
I would love to change my user name, but I do not think it is that easy. I must admit I am fed up of the British label, but it is a little less annoying than people making assumptions and asking where I come from and then talking about London as I am not from London, and when I say that it confuses people. When I say I come from the North of England. I can't tell you how many people think London is a country! Yes really, even the so called sophisticated clients that reviewers of Tauck as a company say they attract. But these last two points are another story.
Glad you are enjoying all your tours, addictive aren't they, and the forum.
Getting back to my question, guess I'll give them a call.
The on-trip experience has always been great. However, it seems anything related to technology is lagging quite a bit (like having to sign out and back in to post anything here). They've added a number of new trips lately and I wonder if they're expanding faster than their infrastructure supports. That can be a recipe for disaster. Hopefully, not the case.
P.S. to British - they knew who I was and knew I had 2 scheduled trips before I said anything. Perhaps you have caller ID blocking set?
I'm sorry to hear that happened! That's very unusual. There's sometimes a delay in response depending on how busy we are or if the email has to get routed a few times internally (like what British mentioned up above — sorry for the delay!), but not responding is surprising. Could you shoot me a line at esupport@tauck.com? I'd like to try to figure out what happened. I'm glad you got your question answered though! Thanks!
-Tim