Oh dear. The only thing I want to say that Tauck state they will do their best for families to be near each other but they cannot guarantee it. On our last tour, in Death Valley, it was hot, the A/ C was extremely noisy, clanging metal noise, and it wasn’t working, we called reception, a maintenance man came and tried his best putting something inside to stop what ever metal piece was catching, but it did not work. We called the TD to see if there was another room. He called back and said he was moving us to another room. We didn’t find out until the next morning that he had given us his room. yes, he spent the night in that hot noisy room.
Yes, dedicated and the utmost in professionalism and customer satisfaction. As Tauck always says, they will do the best they can to resolve an issue. They, of course, can't do anything to resolve an issue after the fact.
While we are discussing the San Clemente we must give a shout out to the night time receptionist Noemi M who went out of her way to assist us with working the computer, checking in for our flight and printing our boarding passes. All employees should be like her.
I always try to let the tour director know when a hotel employee provides exceptional service. It's nice for them (the employee) to hear the positive feedback. The same holds true for the local guides and drivers.
Comments
Oh dear. The only thing I want to say that Tauck state they will do their best for families to be near each other but they cannot guarantee it. On our last tour, in Death Valley, it was hot, the A/ C was extremely noisy, clanging metal noise, and it wasn’t working, we called reception, a maintenance man came and tried his best putting something inside to stop what ever metal piece was catching, but it did not work. We called the TD to see if there was another room. He called back and said he was moving us to another room. We didn’t find out until the next morning that he had given us his room. yes, he spent the night in that hot noisy room.
That is a truly dedicated TD 👏🏻👏🏻
Yes, dedicated and the utmost in professionalism and customer satisfaction. As Tauck always says, they will do the best they can to resolve an issue. They, of course, can't do anything to resolve an issue after the fact.
While we are discussing the San Clemente we must give a shout out to the night time receptionist Noemi M who went out of her way to assist us with working the computer, checking in for our flight and printing our boarding passes. All employees should be like her.
I always try to let the tour director know when a hotel employee provides exceptional service. It's nice for them (the employee) to hear the positive feedback. The same holds true for the local guides and drivers.