Grand New England Tour Was Not Grand
Our recent Grand New England trip was a huge disappointment from the quality of services provided by our Tour Guide, the quality of Hotels and services provided by them and food services at hotels and optional sites. This was our first and last experience with Tauck. Their management was advised in detail of our complains and their response was a verbal apology and a certificate for a $250 discount on future Tauck tours as an incentive to use their services again. I'm pretty sure they knew we would never book a tour with them again so they really offered nothing to compensate for their failure to provide a high quality trip that warrants the prices they charge for services provided. This company is seriously relying on repeat customers and the reputation they had in the past. If you want a 1 Star travel experience, book with Tauck!