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1/23/15 Essence of South America - Not sure if we'll go, after all...

Stephen Berzok

My wife and I were looking forward to this Jan. 23 tour, BUT getting Brazilian visas is really wearing us down. We signed on with Pinnacle Travel Documents Systems in Washington, D.C. , for a $ 540 service fee, to get the visas for us ( Visa fees extra , of course ). We had to fill out all the paper work, mail them , along with our passports to them and now, after several weeks wait, can't get a return call from Pinnacle on our status or other information from them , other than ..."the Consul hasn't had time to sign our papers, yet.."
Very frustrating. Not what I thought this recommended service agency would do. Any suggestions, before we call the whole thing off ?

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