Web site issues (2/23/15)

[Deleted User]

First, my direct bookmark to the Tauck Forum Home (https://www.tauck.com/travel-forum) only lists the regional forums below without the more general (like this General Discussion) forum. I could only get here by following a recent post in this forum and then backing up the tree one level. Can't say when this started as I haven't posted to the General area for weeks.

Second, both My Reservations link at the top of the page and the My Reservations link on the My Profile page fail with the same message:

"We're sorry, but an error occurred in processing your request. Please browse our site using our Sitemap or return to the Tauck.com homepage."

This has been the case for several days, at least.

AlanS

This link works/has been working fine for me: https://www.tauck.com/travel-forum.aspx But like you, it only takes me to the "Travel Forums Home" ("Active Discussions" and "Discuss Trips by Region" only.)

The hyperlink "General" doesn't appear to work properly but "General Discussion" above (https://www.tauck.com/yaf/default.aspx?g=topics&f=149) takes me to the proper page. Though I'm not sure how you can find "General Discussion" without following a link to an old thread like you did. I used the link in your or the recent "Airport pickup" thread. You can also do a search of "General Discussion" to get a working hyperlink, but how many folks would think about doing that!?!?

The "My Reservations" link at the top of the page and the one at "My Profile" both load but, it takes forever. If I recall, the "My Reservations" page has been slow loading for awhile now, but never this slow.

Bottom line, things are not working properly. Tauck IT might be doing some work on the website and not fully debugged everything yet.

Tauck Tim, please pass this along to your IT folks.

smarks50

I agree the "Reservations" section is VERY slow. Also, at the top of the page my reservations number shows three future trips (correct) but on the reservations page only two of the three trips is shown. I have written Tauck by email about this but the page has not been corrected.

[Deleted User]

Reservations (both links) still fails for me. On multiple devices.

AlanS

Portolan wrote:

Reservations (both links) still fails for me. On multiple devices.

It still works for me, but again is VERY, VERY SLOW. Could your browser be timing out? I just timed it from this page and it was a bit faster than my previous attempt, but still almost 15 sec. which seems like an eternity by today's internet speeds.

British

When I looked at my iPad last night, the tabs for general discussion and travel tips wer gone, they are back this morning and the site is really fast. Must have been a maintenance issue. Or maybe there was one of those annoying scam messages on the site that Tuack was having to edit.

[Deleted User]

AlanS wrote:

It still works for me, but again is VERY, VERY SLOW. Could your browser be timing out? I just timed it from this page and it was a bit faster than my previous attempt, but still almost 15 sec. which seems like an eternity by today's internet speeds.

As noted by others, the non-region-specific tabs are back. I still get errors trying to get to My Reservations. That's on two distinctly different browsers (IE on desktop, Chrome on Kindle) with very high speed internet connection. Has certainly worked in the past. Just doesn't like me. Since next trip isn't until Feb 2016, I'll see what happens over time.

TauckTim

Hey guys,

I'm sorry to hear you were having trouble! We do sometimes do maintenance in the evenings, and it's possible that that is what you were running into. If you have any trouble again, or if you are still having trouble, please send an email to esupport@tauck.com -- the travel forums isn't really suited for discussing technical issues.

-Tim

travelingteacher

I always enjoy opening the "availability dates" for my trip and smile as I see my safari get closer and closer. Recently, the site often does not list the majority of the trips and when this happens, the trips listed are not in their usual 3 colors. Just now it only listed 8 (in gray) and 1 of those dates has already passed.