SusanMcGarvey and Mike Henderson -- Before Tauck had made a decision as to whether to run our 8/28 Blue Danube trip, we called to ask whether we could cancel then and put our payments towards another trip. The answer was no -- we would have to wait until Tauck decided whether to cancel. With our revised itinerary (essentially a land tour with five nights on two non-moving ships) there was no offer of a partial refund -- we could either take the trip as revised, or cancel with a refund except for the trip protection. We received the revised proposed itinerary about 17 days before Day 1 of the cruise/tour, which is better than the short cancellation notice (about 5 days) our friends received for an early August Blue Danube cruise.
I was informed by a Tauck rep today that "no one" who has initiated a cancellation has received a full refund of the trip cost (less travel insurance).
A friend recently returned from a Viking tour from Germany to Amsterdam. Part way into the trip, she had to get off the ship and traveled by bus for 12.5 hours to pick up another ship. They missed seeing all the castles along the Rhine (touted in the title of the trip.) She said Viking gave them 50% back without asking. I assume it was a credit but not sure. She was satisfied but others on the trip were not. I don't understand Tauck's reluctance to be transparent on this issue, especially since they promote the cruises so heavily. It makes them sound cheap...the cruises certainly are not!
I also think that if Tauck cancels you should get all your cash back including insurance. A voucher does not make you whole. They had your $, earned $ on it and the customer should not incur any burden of Tauck's failure to deliver. Tauck likely has insurance to protect itself for the possibility of its inability to deliver on its promise.
Based on posts elsewhere, it appears Viking will fully credit another cruise for a traveler initiated cancellation now if one asks. It’s disappointing to see Tauck—supposedly superior to Viking—holding their cards close to the vest on this.
Its probably easier for Viking since they own their own ships. Tauck does not own their ships so some of the refund issues are complicated because there is a separate contract with the ship - outside of Tauck.
Comments
According to Rawley, above, Tauck accepted a cancellation with a full refund. Presumably a phone advisor can go over the options.
SusanMcGarvey and Mike Henderson -- Before Tauck had made a decision as to whether to run our 8/28 Blue Danube trip, we called to ask whether we could cancel then and put our payments towards another trip. The answer was no -- we would have to wait until Tauck decided whether to cancel. With our revised itinerary (essentially a land tour with five nights on two non-moving ships) there was no offer of a partial refund -- we could either take the trip as revised, or cancel with a refund except for the trip protection. We received the revised proposed itinerary about 17 days before Day 1 of the cruise/tour, which is better than the short cancellation notice (about 5 days) our friends received for an early August Blue Danube cruise.
I was informed by a Tauck rep today that "no one" who has initiated a cancellation has received a full refund of the trip cost (less travel insurance).
A friend recently returned from a Viking tour from Germany to Amsterdam. Part way into the trip, she had to get off the ship and traveled by bus for 12.5 hours to pick up another ship. They missed seeing all the castles along the Rhine (touted in the title of the trip.) She said Viking gave them 50% back without asking. I assume it was a credit but not sure. She was satisfied but others on the trip were not. I don't understand Tauck's reluctance to be transparent on this issue, especially since they promote the cruises so heavily. It makes them sound cheap...the cruises certainly are not!
I also think that if Tauck cancels you should get all your cash back including insurance. A voucher does not make you whole. They had your $, earned $ on it and the customer should not incur any burden of Tauck's failure to deliver. Tauck likely has insurance to protect itself for the possibility of its inability to deliver on its promise.
Based on posts elsewhere, it appears Viking will fully credit another cruise for a traveler initiated cancellation now if one asks. It’s disappointing to see Tauck—supposedly superior to Viking—holding their cards close to the vest on this.
Viking info says they only give vouchers
Its probably easier for Viking since they own their own ships. Tauck does not own their ships so some of the refund issues are complicated because there is a separate contract with the ship - outside of Tauck.
British—Yes. That’s what I meant by credit another cruise.
I’d also think that Tauck lcharters the ships from Scylla , which would give it control over guest treatment Maybe not, I suppose.