Bucketlist - at the beginning of all this they said it was to improve the reservation system - I'm not sure if it was meant for us - probably their people and TAs. I assumed they were doing other things as well since they told us the "My Account" link would be unavailable....but I did not expect the changes I have seen...My trip that is messed up is next Fall - so like you, I am waiting to call and get it fixed....and hoping against hope that one day I'll go in and it will be bak to normal.
Yay, mine looks correct as well. Still not sure what benefits to be had from this update. There's a bit more info especially for people who actually take the time to read thru all the info provided. We are exactly 90 days out from our cruise and the excursion choices aren't available yet even though it says that's when they will be. It isn't a biggy as there's only 2 days where choices are to be made and I'm not at all worried about getting ours.
Well - I called to make an inquiry about this and the woman told me they were aware of the issue. She sounded aggrieved to have to explain - yet again - that they were aware of the issue and not to worry I had my own reservation. She sounded a little annoyed and short when she responded to my questions so I am assuming they are getting a lot of calls about this. I would imagine that between these issues and nervous travelers on river cruises they are getting a lot of calls from anxious/concerned people...yet another reason they should have thought twice about doing an "update" during the height of a troubled travel season....
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As of this morning, the double posting of amount due has been fixed. Progress............
Bucketlist - at the beginning of all this they said it was to improve the reservation system - I'm not sure if it was meant for us - probably their people and TAs. I assumed they were doing other things as well since they told us the "My Account" link would be unavailable....but I did not expect the changes I have seen...My trip that is messed up is next Fall - so like you, I am waiting to call and get it fixed....and hoping against hope that one day I'll go in and it will be bak to normal.
Yay, mine looks correct as well. Still not sure what benefits to be had from this update. There's a bit more info especially for people who actually take the time to read thru all the info provided. We are exactly 90 days out from our cruise and the excursion choices aren't available yet even though it says that's when they will be. It isn't a biggy as there's only 2 days where choices are to be made and I'm not at all worried about getting ours.
The double posting of the amount due has been corrected but the date for the final payment still shows the day prior to the tour.
Well - I called to make an inquiry about this and the woman told me they were aware of the issue. She sounded aggrieved to have to explain - yet again - that they were aware of the issue and not to worry I had my own reservation. She sounded a little annoyed and short when she responded to my questions so I am assuming they are getting a lot of calls about this. I would imagine that between these issues and nervous travelers on river cruises they are getting a lot of calls from anxious/concerned people...yet another reason they should have thought twice about doing an "update" during the height of a troubled travel season....
They should shut down the web site until they fix it.
My 'account' page is totally and completely accurate.
Tauck should just post a header on their website explaining my account is a work in progress and do not worry about incorrect info right now.