BEWARE: Westin St Francis Hotel SanFrancisco

Warning to anyone taking the John Muir Yosemite/Sequoia tour ; beware of the Westin St Francis hotel in San Francisco . I have been dealing with them for 21/2 months on a billing charge .
The original trip was cancelled due to snow in Sequoia . We were cautioned by the tour director to make sure there wehad no outstanding charges on our credit card ,which I did . Lo and behold don't they charge me for a breakfast that was supposed to be paid by Tauck .
After, countless e-mails and phone calls to Westin Hotel & Resorts billing that is on a foreign shore trying to straighten this out I finally got a name for someone at the Weston St Francis who has strung me along for another month promising a refund that they agreed to a month ago
Today, the quest services at Tauck said please let them handle this from now on. Tauck hasn't been able to fix it yet .Hopefully, they will soon .I have informed Tauck that if they ever have a tour that stays at a Westin . I'm not going .
PS: After looking at previous discussions it looks like someone had issues with the Westin St Francis in 2013 . Hey! Tauck are you paying attention !

Comments

  • How about your credit card company? I’ve always gotten the credit card company to sort out a disputed charge. Always worked for me, but 2 1/2 months might be a bit ‘long’.

  • So someone had a problem at the same hotel 6 years ago? That’s quite a few complaints!

  • I was working with credit card Company . Filed a dispute. They dropped the ball after the Westin St Francis said they would give me a refund. I waited 10 business days for the refund.
    I called the Westin after 12 business days . Westin St Francis said they sent it . Guess what? No they didn't .After another e-mail & phone call today they said your right the refund wasn't processed . Stay tuned .Have to say I c.c.ed Tauck on all correspondence and they didn't follow thru like I thought they would .

  • I would have started with Tauck.

  • I would have spoken to my CC and called Tauck too. Hope you get it sorted soon

  • I have been in contact with Credit Card company who dropped the dispute after the Westin St Francis originally said that they would provide a refund.
    I have copied Tauck in all correspondence and have to say I am disappointed with the results

  • What a shame that you're having problems with such an elegant and historic hotel. Perhaps Tauck should move to the Fairmount or the Palace.

  • I’m very sorry you have to deal with this, hotel billing errors are a pain to deal with. I would suggest two things. File again with the credit card company. They should give you an immediate provisional credit and give the hotel X days to dispute. I would also send an email to the general manager of the Westin. For former SPG properties you can generally google to get the name. The executive offices are often helpful with these sort of issues. Good luck!

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