Air fare refund and cancelled trip
Unfortunately we have to cancel our upcoming Italy trip. Purchased air with Tauck, and have been told we have to file the air portion with AON, which is the insurance we purchased. This sounds crazy to me as we paid Tauck directly for the air. Anyone out there experience this? Also, what happens to the money you spent for the insurance? In the past it went into a dream saver account to be used for a future trip and they are telling me they don't do that anymore -that you lose it.