Hi! May I ask what everyone did for their photo submission for the Vietnam eVisa? Did you have a passport photo taken and sent to you digitally? I’m not sure how else to get the 4x6 cm photo on my own. Any insight would be most appreciated! Also, did you use a photo of your passport page? When I scan it, I’m getting a small version of my passport data on a full page. Not sure if there’s a better way to get a good scan that is only the passport page and not blank space. Thank you!
We went to the local CVS and had a passport photo made which included a digital copy too, which we were able to use for the e-visa application. For the photo of our passport page we simply took a picture of our passports with our phone cameras and saved onto our computer as a JPEG image
I had an extra copy of my passport photo and scanned it, then submitted that for the Vietnam visa.
You could take a picture against a white wall and crop it to head and shoulders and use that. Just don't have a shadow on the wall. You can set up two table lamps on either side of you to wash out the shadows. Maybe take the shades off of the lamps.
The easiest thing is what FLboy suggested - go to CVS and let them take the picture. It's not too expensive.
As an alternative to CVS (three (3) shuttered in my area recently), the Automobile Club provides the service as follows:
$8.00 per set; two (2) free sets; unlimited free sets; based on Classic, Plus and Premium membership categories, respectively. I do not know if these rates are region specific.
We had significant problems with e-visas for Vietnam, requiring about 5 submissions for changes and still were only successful getting one of us a Visa. Problems included photos, blank spaces and other random requests. We ended up using the Tauck Visa Central site and paying the expensive additional amount for one of ours. (Honestly trying to save a few dollars when you are paying for an expensive trip is offset by the aggravation of time spent resubmitting,etc) Cambodia was significantly easier.
We were fine too. We did not have to do anything ourselves for the Cambodia part of our four. We were on the Mekong River and the ship dealt with it all for us.
I am trying to do the Vietnam visa for our Feb 2025 VCT tour. After loading a photo just taken on my phone and my passport page, the face compare says 55% match. I took a picture of the color photo on the signature page of my passport and the face compare is now 74%. The app says "portrait photo was captured from another source. Your application may be rejected. Please upload another photo." My passport was renewed in March 2024 and the quality of the photo is not very good, but I have used to fly domestically as well as to France in May, 2024.
I don't know if it's possible - I didn't have any problems getting a Vietnam visa - but see if you can contact them by email. Vietnam wants US tourist so they want to be able to give you a visa.
Thank you for your suggestions. We have new passports (issued Mar 2024) that are very different from our old passports. The photos are blurry and have a silver mirco-embedded seal in the bottom right quadrant. Has anyone else had a problem trying to get the Vietnam with the new passports? I was successful with the Cambodian visa.
Gail, I’m confused, are you trying to get them to accept a photo of your passport or the extra photos you have to scan? The photo has to be of a very specific size or they won’t accept it. My husband applied for the visas but he says he had to use a website that reduced the photo to the required size. If you look at the website I gave references to previously, it gives examples of what you need.
Hi, Gail! Hopefully you were able to get your photo issue resolved for your eVisa but in case you didn’t….I got the exact same message as you when I uploaded the photo of my passport and my portrait photo, but my brilliant friend and IT genius 😉 figured it out! 😃 I had a digital passport photo taken at Walgreens to use as my portrait photo (I wanted to be sure the format and size were correct so I just decided to have the photo done professionally) and apparently when I saved it to my computer, it saved as a JPG. However, the encoding on the photo was JPEG and since the extension was JPG, it didn’t match. So she switched the photo to JPEG and voila - it was accepted! I made sure both that portrait photo and the picture I took of my passport page were JPEG files. Also, I don’t believe the photo match has to be 💯 - it just needs to have a check mark indicating that the match was accepted. After all, there’s only so much you can do if you don’t look exactly like your passport photo over time. Plus I have a similar issue with the photo in my current passport being a bit obscured by the imprint. Nothing I can do about that. But it still considered it a match. So hopefully the eVisa goes through! I hope that helps!
There's no difference between a photo with a .jpeg extension and one with a .jpg extension. Both extension are accepted and the encoding of the photo is exactly the same.
Unless the software used by the Vietnamese makes some difference (which would be unusual), it should not matter which extension is used.
Are you using a MAC/iPhone or PC or both, going between the two. That can make a big difference since they treat images differently. Also, if you send the photo via email, depending on your email settings, the email program may have changed the original file size or resolution (not the same thing) using compression, without you realizing it. It is just like when you upload an image to the Tauck forum. You may think you uploaded a 1024 X 768 image but what is displayed can be totally different in size or resolution. The other part of the problem is knowing what the country needs and is expecting.
Actually the image was not emailed. Walgreens provided me with the photos on a flash drive. So I saved the photo from the flash drive to my PC. When I saved it, it apparently saved as a JPG. But when I uploaded the photo, the Vietnamese eVisa site didn’t like it - I got that same exact message that Gail did, and it said that my request would likely be denied. So my friend tried saving the photo as a JPEG and that worked. That’s all we did differently. Very strange, I know! 🤨 So when I uploaded my DH’s photo, I made sure to save it as a JPEG and — no problem! 🤔
Comments
I have uploaded a fairly high resolution image. Hope that does the trick!
Hi! May I ask what everyone did for their photo submission for the Vietnam eVisa? Did you have a passport photo taken and sent to you digitally? I’m not sure how else to get the 4x6 cm photo on my own. Any insight would be most appreciated! Also, did you use a photo of your passport page? When I scan it, I’m getting a small version of my passport data on a full page. Not sure if there’s a better way to get a good scan that is only the passport page and not blank space. Thank you!
We went to the local CVS and had a passport photo made which included a digital copy too, which we were able to use for the e-visa application. For the photo of our passport page we simply took a picture of our passports with our phone cameras and saved onto our computer as a JPEG image
I had an extra copy of my passport photo and scanned it, then submitted that for the Vietnam visa.
You could take a picture against a white wall and crop it to head and shoulders and use that. Just don't have a shadow on the wall. You can set up two table lamps on either side of you to wash out the shadows. Maybe take the shades off of the lamps.
The easiest thing is what FLboy suggested - go to CVS and let them take the picture. It's not too expensive.
We use CVS, It’s cheap and they know exactly what is wanted.
As an alternative to CVS (three (3) shuttered in my area recently), the Automobile Club provides the service as follows:
$8.00 per set; two (2) free sets; unlimited free sets; based on Classic, Plus and Premium membership categories, respectively. I do not know if these rates are region specific.
Thank you, everyone! 🙂
We had significant problems with e-visas for Vietnam, requiring about 5 submissions for changes and still were only successful getting one of us a Visa. Problems included photos, blank spaces and other random requests. We ended up using the Tauck Visa Central site and paying the expensive additional amount for one of ours. (Honestly trying to save a few dollars when you are paying for an expensive trip is offset by the aggravation of time spent resubmitting,etc) Cambodia was significantly easier.
I'm really surprised by the experience you had. I did the Vietnam and Cambodia visas for myself and my wife and had no problems at all.
We were fine too. We did not have to do anything ourselves for the Cambodia part of our four. We were on the Mekong River and the ship dealt with it all for us.
A bit late I know, but I just noticed this appcon my iPad about filling out the Vietnam visa
https://uploads.mwp.mprod.getusinfo.com/uploads/sites/124/2022/07/E-Visa-Application-Steps.pdf
I am trying to do the Vietnam visa for our Feb 2025 VCT tour. After loading a photo just taken on my phone and my passport page, the face compare says 55% match. I took a picture of the color photo on the signature page of my passport and the face compare is now 74%. The app says "portrait photo was captured from another source. Your application may be rejected. Please upload another photo." My passport was renewed in March 2024 and the quality of the photo is not very good, but I have used to fly domestically as well as to France in May, 2024.
Suggestions, please
I don't know if it's possible - I didn't have any problems getting a Vietnam visa - but see if you can contact them by email. Vietnam wants US tourist so they want to be able to give you a visa.
Take another photo. If they reject it, you won’t get your money back and have to reapply.
Thank you for your suggestions. We have new passports (issued Mar 2024) that are very different from our old passports. The photos are blurry and have a silver mirco-embedded seal in the bottom right quadrant. Has anyone else had a problem trying to get the Vietnam with the new passports? I was successful with the Cambodian visa.
Gail, I’m confused, are you trying to get them to accept a photo of your passport or the extra photos you have to scan? The photo has to be of a very specific size or they won’t accept it. My husband applied for the visas but he says he had to use a website that reduced the photo to the required size. If you look at the website I gave references to previously, it gives examples of what you need.
Hi, Gail! Hopefully you were able to get your photo issue resolved for your eVisa but in case you didn’t….I got the exact same message as you when I uploaded the photo of my passport and my portrait photo, but my brilliant friend and IT genius 😉 figured it out! 😃 I had a digital passport photo taken at Walgreens to use as my portrait photo (I wanted to be sure the format and size were correct so I just decided to have the photo done professionally) and apparently when I saved it to my computer, it saved as a JPG. However, the encoding on the photo was JPEG and since the extension was JPG, it didn’t match. So she switched the photo to JPEG and voila - it was accepted! I made sure both that portrait photo and the picture I took of my passport page were JPEG files. Also, I don’t believe the photo match has to be 💯 - it just needs to have a check mark indicating that the match was accepted. After all, there’s only so much you can do if you don’t look exactly like your passport photo over time. Plus I have a similar issue with the photo in my current passport being a bit obscured by the imprint. Nothing I can do about that. But it still considered it a match. So hopefully the eVisa goes through! I hope that helps!
There's no difference between a photo with a .jpeg extension and one with a .jpg extension. Both extension are accepted and the encoding of the photo is exactly the same.
Unless the software used by the Vietnamese makes some difference (which would be unusual), it should not matter which extension is used.
I know, that’s why it surprised my friend. But that’s the only change we made, and it worked!
Are you using a MAC/iPhone or PC or both, going between the two. That can make a big difference since they treat images differently. Also, if you send the photo via email, depending on your email settings, the email program may have changed the original file size or resolution (not the same thing) using compression, without you realizing it. It is just like when you upload an image to the Tauck forum. You may think you uploaded a 1024 X 768 image but what is displayed can be totally different in size or resolution. The other part of the problem is knowing what the country needs and is expecting.
Actually the image was not emailed. Walgreens provided me with the photos on a flash drive. So I saved the photo from the flash drive to my PC. When I saved it, it apparently saved as a JPG. But when I uploaded the photo, the Vietnamese eVisa site didn’t like it - I got that same exact message that Gail did, and it said that my request would likely be denied. So my friend tried saving the photo as a JPEG and that worked. That’s all we did differently. Very strange, I know! 🤨 So when I uploaded my DH’s photo, I made sure to save it as a JPEG and — no problem! 🤔