Yiyak, I'll look through my pc tomorrow for the email to Journey Preparation. They are the ones I've dealt with when slightly unusual logistics were involved. ( Sorry I'm on a tablet now without full access to all old emails.)
This is the email I have for the Journey Preparation Team journeypreparationteam@tauck.com
They're like a group of elves that work behind the scenes and you normally don't need to interact with them. But they are working to make sure all is smooth logistically from arrival to departure home.
Calling is fine but with email you can make sure the exact details are communicated.
Miguel is right! Tauck is a family owned company still in business after over 100 years- through wars, depressions, plagues, etc. so they must be doing something right!
Remember, also, that the Reservations Sales Agents' primary responsibility it to book your trip. They normally have access to other information but may not have it on their finger tips, especially if, for some reason, it has not been entered into you trip file - they may need to do a deeper dive into their computer or call HQ - many agents work from home (true before, during, and after COVID) so if there are network issues they may need to call you back, email you, or pass you off to another (HQ) person. Make sure they have your correct email address, phone numbers. One Taucktourian discovered Tauck was using the wrong email address so she was not getting all or the latest info.
If there is a problem with your flights, transfer, etc. and you can't contact the transfer company, you can also call the Tauck emergency Help line which is manned 24/7. The number and other arrival information are contained in the ARRIVAL AND TRANSFER INSTRUCTIONS section of your final documents- follow the link in your "IMPORTANT: Your Tauck Personal Travel Documents" email which you should already have received.
We received the following email on Sept-17, 3 days prior to our departure:
"Dear (AlanS),
Our transfer company is expecting your arrival in Honolulu on Sep-20 at 1:23 PM on flight DL-837.
Upon arrival please meet your greeter at baggage claim holding a Tauck sign. Should you not find your greeter, please contact Polynesian Adventures at +1 808-457-4310 or use the wall phone. Mahalo!
We would like you to have this information readily available in the event of an unexpected change in your itinerary. We hope that by making it possible for you to contact the transfer company directly, your travels will begin as smoothly as possible.
I am pretty sure that in the recent past, if you wanted a Tauck ‘transfer’ you had to make your way to the Tauck hotel on your own dime, if you were staying at a non-Tauck hotel. So I would say their current procedure of providing transfers from non-Tauck hotels is pretty generous. I am pretty sure there are limitations on distance. In the past I would sometimes book a Tauck hotel on my own at a better price than Tauck. But, it was sometimes apples and oranges, and the complications made it not worth the difference. If you book on Priceline, or Booking.com you are often getting an inferior room. With Tauck you most often get one of the best rooms available. I know, sometimes it’s a room with a view of the air conditioner unit. On the other hand I have gotten rooms that would please the royalty.
Comments
Yiyak, I'll look through my pc tomorrow for the email to Journey Preparation. They are the ones I've dealt with when slightly unusual logistics were involved. ( Sorry I'm on a tablet now without full access to all old emails.)
Grazie!
Excellent feedback, OurTravels34. I didn’t know such a department existed. I never had issues requiring additional assistance.
Ah yes, vaguely remember there is such a department. Tauck is open Saturday, no need to wait until Monday.
This is the email I have for the Journey Preparation Team journeypreparationteam@tauck.com
They're like a group of elves that work behind the scenes and you normally don't need to interact with them. But they are working to make sure all is smooth logistically from arrival to departure home.
Calling is fine but with email you can make sure the exact details are communicated.
Claudia, I actually have an older email from them - they were the ones who originally arranged for the transfers. Great idea to get back to them!
Miguel is right! Tauck is a family owned company still in business after over 100 years- through wars, depressions, plagues, etc. so they must be doing something right!
Remember, also, that the Reservations Sales Agents' primary responsibility it to book your trip. They normally have access to other information but may not have it on their finger tips, especially if, for some reason, it has not been entered into you trip file - they may need to do a deeper dive into their computer or call HQ - many agents work from home (true before, during, and after COVID) so if there are network issues they may need to call you back, email you, or pass you off to another (HQ) person. Make sure they have your correct email address, phone numbers. One Taucktourian discovered Tauck was using the wrong email address so she was not getting all or the latest info.
If there is a problem with your flights, transfer, etc. and you can't contact the transfer company, you can also call the Tauck emergency Help line which is manned 24/7. The number and other arrival information are contained in the ARRIVAL AND TRANSFER INSTRUCTIONS section of your final documents- follow the link in your "IMPORTANT: Your Tauck Personal Travel Documents" email which you should already have received.
We received the following email on Sept-17, 3 days prior to our departure:
"Dear (AlanS),
Our transfer company is expecting your arrival in Honolulu on Sep-20 at 1:23 PM on flight DL-837.
Upon arrival please meet your greeter at baggage claim holding a Tauck sign. Should you not find your greeter, please contact Polynesian Adventures at +1 808-457-4310 or use the wall phone. Mahalo!
We would like you to have this information readily available in the event of an unexpected change in your itinerary. We hope that by making it possible for you to contact the transfer company directly, your travels will begin as smoothly as possible.
From all of us at Tauck, have a wonderful trip!"
I am pretty sure that in the recent past, if you wanted a Tauck ‘transfer’ you had to make your way to the Tauck hotel on your own dime, if you were staying at a non-Tauck hotel. So I would say their current procedure of providing transfers from non-Tauck hotels is pretty generous. I am pretty sure there are limitations on distance. In the past I would sometimes book a Tauck hotel on my own at a better price than Tauck. But, it was sometimes apples and oranges, and the complications made it not worth the difference. If you book on Priceline, or Booking.com you are often getting an inferior room. With Tauck you most often get one of the best rooms available. I know, sometimes it’s a room with a view of the air conditioner unit. On the other hand I have gotten rooms that would please the royalty.