Another interesting comment...I would tend to agree with Alan's assessment of Tauck's attention to this forum, however, my own experience makes me feel differently. After our Japan trip (Land of the Rising Sun) last year I wrote a three page letter to Tauck outlining my concerns (great trip but I was very displeased with some of the organizational aspects of the trip). I then posted a review on this forum, and within a few hours I had a call, at my home, from the Director of Small Ship Cruising and we had a 45 minute conversation about the trip as a result of my forum post! It was a very positive conversation, and I sensed that he really listened to my concerns and wanted to rectify some of the issues that I felt were problematic. Sooooo....from my experience, Big Brother is indeed listening!!
Alan, I'm going to disagree with PART of what you've written here. Although there is no active moderation by Tauck personnel here... I think it would be extremely short-sighted to believe there aren't Tauck people looking at what is going on at their own web-site. They may not get involved in the discussions, but I would bet they are reading PLENTY.
In this competitive marketplace, I would wager to say Tauck personnel are reading what is being written on their competitors web-sites; what is being written on independent travel and tourism web-based forums, as well as looking closely at what their competitors are doing. How embarrassing might it be to miss the boat on a traveling trend, and then learn people have been posting about it on your own web-space. I can't see Tauck being that foolish...
I'm betting Tauck is indeed reading what is being written here.
OK, you must be right. I'm just a noobie here, what do I know? All that I can say is from closely monitoring this forum myself for six years or so, I've seen other hot button topics fester for quite some time, before a Tauck rep finally addressed them. The topics included everything from verbal attacks on TD's using their real name, to major issues with tours, services, website, the new app, etc. But, again, what do I know.
Another thing to consider- what do you suppose is the percentage of Tauck Travelers who read and participate either before or after their tour? I won't hazzard a guess but, I'll bet reading is fairly low, and participating is even lower, much lower. Many people don't come here and some don't even know about the forums. So you are looking a very small sample of Tauck travelers. As I said, the primary vehicle for complaints and suggestions is the critique.And finally, from the Tauck Travel Forum Rules and Guidelines:"Please DON’T:
Discuss Tauck policy – the Tauck Travel Forums are not an appropriate place to express concern over the policies and practices of Tauck, Inc; the Travel Forum is not a customer relations or customer service tool. Furthermore, messages that address a specific Tour Director or other Tauck employee by name are not permitted. For comments or concerns of this nature, please email [email protected]"