Rebooking and 2021 Prices
Found out a couple things today when I cancelled my Iceland tour.
First, we rebooked the tour for 2021, but we wanted to use the money first to pay the balance on our Egypt trip in October, with the balance going towards the 2021 Iceland tour (paying off the first tour calendarwise first). We were told all money from the cancelled Iceland tour had to go towards the 2021 Iceland tour. They said it was a system limitation. Kind of a non-customer friendly system glitch.
Second thing we found out was the cost of the 2021 Iceland tour, for exactly the same room on the ship, same hotel, etc. was going to be $1700+ more per person. The $500 per person Tauck provided for rebooking helped but still left over $1200 per person we still have to pay.
Are others that have cancelled and rebooked running into both of these issues: issue 1 - money from cancelled tour must be transferred to rebooked tour, and issue 2 - price increases for 2021 of the size I described above?