Recently, I resolved a question about our Tauck travel wallet with the help of our local travel agent at Bon Voyage Travel in Tucson.
Like some other Tauck travelers, we opted to re-schedule our cancelled Tauck trip reservations from 2020 until 2021. A generous financial incentive was offered by Tauck and as we wanted to make the trips any way, it made sense to leave it in the travel wallet. Now it’s 2021 and we’re hoping the postponed and reschedule trips later this year will still go. We wanted to confirm our travel wallet balance to our notes. At first, there were some discrepancies between our wallet balance and what our local agent showed in her records. What got our attention was that Tauck showed an even lower balance. Since we’ve kept complete records of correspondence, we knew our balance calculation was accurate. Our local agent quickly recognized our correct balance position but Tauck had to do an audit. Thankfully, a short time later, they too validated our correct balance and all is documented now for future reference.
My question for the forum: Why doesn’t Tauck have a client specific Tauck Travel Wallet statement on their website? It would be protected with typical log on and password just like any other client specific, privileged communication with Tauck. This feature would allow easy access to the wallet balance information for trip planning and financial accounting.
Tauck clients should be able to quickly and accurately determine their Tauck travel wallet balance without having to resort to a flurry of email messages and frantic phone calls. Other forum contributors may have similar concerns or even better ideas about how to maintain some sort of convenient awareness of the Tauck Travel Wallet balance. Thank you for sharing.