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Resturants and future travel
Should you find yourself on the Rhine do book a reservation at Wein and Stein in Bern-an intimate and exceptional Michelin star restaurant!.
This was our 6th and last trip with Tauck. The family owned caring and kindness we have grown accustomed too has seemingly been replaced by corporate indifference.
The definition of irony is reaching out to customer relations, receiving a less that appropriate response, elevating the issue to the CEO who promptly redirected it to the SAME customer relations "specialist" !
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So never had problems before? What happened this trip?
What went wrong on this trip?
A server accidently spilled an entire hot Irish coffee on my bare chest. Fortunately, there will be no lasting injury but Tauck's response was totally inadequate in my view-unless of course you feel that submitting a dry cleaning bill for compensation is adequate!
I have no words. It was, as you said, an accident. It could happen to any of us.
Catherine, what sort of response would you have expected?
Fortunately Irish coffee is not boiling hot. Did they immediately do the correct first aid and apply cold compresses as that would be easier than plunging your chest in cold water. Did you take it up with the people on the boat? Were you seeing a monetary compensation? So I guess you could try suing but as you said, no lasting injury, so you may not get far. Do you sue Tauck or the person who had the accident. Bare chest, yikes, unfortunate attire.
Interesting you should ask-they informed my husband there was no doctor available and offered ice and an unspecified ointment/oil. While well meaning, both of those are contraindicated in a scald type injury (I have been an RN for over fifty years)
I will no longer recommend them as we have so glowingly in the past. Clearly, despite their marketing, I did not feel like a "cherished" guest.
Fortunately we have the ability to travel with other companies and will do so. Just booked a lovely Christmas/New Year cruise as repeat guests of Crystal.
PS The outfit was stunning LOL
When asked if they had any MORAL or legal obligation to compensate me customer representative said NO-although she refused my request to put that in writing. At the very least I would have expected that Tauck would have proactively sent me a check for my dry cleaning as a kind gesture without me having to send them a $40 invoice (which I refuse to do on principle). A simple gesture would have gone a very long way
You have to send an invoice for any insurance claim, never mind anything like this. Wow, $40 for dry cleaning. We pay $3 per garment at our dry cleaners. I do think that when you call Tauck you have to have a certain pleasant attitude or you will get the same attitudes back that you present them..
We pay almost 10.00 per item for dry cleaning! I know, Highway robbery. That’s California for you!
When I've submitted clothes for dry cleaning, the cost depends on what the item is. I expect a woman's fancy dress would be expensive.
Not where I go, all garments are $3. That’s their thing
This is about as clear as mud. I assume you were on a Rhine cruise and a member of the wait staff (Scylla employee not Tauck) accidently spilled a hot drink on you. Certainly that would be a painful and unhappy event but the reality is accidents happen.
It sounds like the staff on board offered assistance. What exactly were they supposed to do that they didn't? Was the ship underway or docked? I don't believe any river cruise ships carry medical staff on board unlike the big ocean liners. Certainly Tauck/Scylla doesn't. At best there might be someone with first aid training. If you are an experienced RN, what did you ask them to do differently than what they offered?
Was the cruise director or any of the tour directors aware of what happened? If so, what did they offer to do?
You mention dry cleaning bills but no medical bills? Did you not seek care once on shore again?
Not exactly sure of the reason for your post other than to complain. Nothing anyone here can do to make you feel cherished.
Catherine, I missed one of your posts. Knowing they were giving you the incorrect treatment, did you do anything to correct them, or just sit there and let them treat you? I’ve only taken one river cruise with Tauck, but there surely has to be people on the staff who have first aid training, especially with so many elderly people on the tours such as yourself. May that have been one of the tour directors too. Did you or anybody inform any of the tour directors, did they suggest being checked out by a doctor at the next stop? Whenever I see anything on a tour like someone falling, if the tour directors do not see it, I always tell them because incident reports have to be written. I tripped and fell with such a clatter once on a tour and was so apologetic to the TD because I knew it would involve paperwork even though I was ok.
I do sympathize but it sounds as if people really did their best under the circumstances. I’m sure Crystal cruises have doctors so you should feel reassured.