Anyone else having issues contacting Lufthansa Airlines regarding refunds for cancelled flights?
My flight to Paris was cancelled by Lufthansa Airlines for 3/31/20. I thought I would just be able to go on line and request a refund as this is what their policy states. See below.
“If your flight has been cancelled by Lufthansa as a result of disruptions, you can have your flight ticket refunded free of charge via My bookings. Please contact the Lufthansa Service Center if you cannot cancel or refund your ticket online.”
I went on line and followed the directions, however, it stated that I would only receive a refund of $304.76 for taxes and carrier fees for 2 business class tickets, so I backed out of it. I have tried for 2 days to contact their customer service group. Yesterday, I received a voice mail message to hold and then it disconnected me after 1 minute. Today, the phone just rings and rings, a message doesn’t even come thru. I am assuming their servers are on overload.
Is anyone else dealing with Lufthansa and if so, what are the results. Any suggestions? I know these are trying times, but it is so frustrating to think that I will lose thousands of dollars.
I am currently on hold for 45 minutes with my Trip Insurance Company to see if there is a possibility of having my airlines tickets refunded, even though they state on the policy they do not cover pandemics. Just looking for options, if anyone has any ideas. Thanks.