I get this and have been getting it for more than a week: Something went wrong
Invalid response format: Invalid input: expected string, received undefined, Invalid input: expected string, received undefined, Invalid input: expected string, received undefined, Invalid input: expected string, received undefined
I can't get my visa to zimbabwe in oct from the info I have...
For those who are seeing multiple amounts due. If you made a reservation for yourself and for your friend, historically, it would have been connected on your record and shown that you had made reservations for multiple rooms. This is still the case. Therefore, when they show the total amount due, it is the sum of all the rooms you reserved that are connected. If you scroll down you will see how much is due for each room and for each person in the room. They do not expect you to make all the payments. Emails for the individual rooms are sent separately to the people in the other rooms.
This is an easy way for you to know if your traveling companions have made their payments.
As I explained above - we made our reservations separately - they should not be connected. The dashboard is incorrect, but in the financial summary it looks correct. I do not think it is any of my business what my travel companion pays or when...we are two separate adults who happen to be on the same trip - that's all. It would be completely different if we were sharing a room....but, we're not.
In my case, our reservations were made by each of us, individually, at different times, through different TAs.
The new glitch is My Account advising you that your personal documents for an upcoming trip are ready to review and when you try to do that, the message is:
Document Unavailable
We're sorry, this document is no longer available to view or download. We apologize for the inconvenience.
My friend and I didn't tell Tauck to link our reservations both of which were booked separately on different credit cards. This is getting frustrating and I worry the reservation system may be showing our cabin as available to reserve.
I'm not sure whether this is new, but we have 2 Bridges trips next summer, each with Portolan & Ms. Portolan plus one grandchild and the requirement to update (for one trip) passport information only shows me, not the other two. Ms. Portolan and I have the same last name while grandchild's is different, so I'd at least have expected to see her listed. We also have a later trip for just the 2 of us and we are both listed. Needless to say, the Bridges trips were all one booking by us.
On our three Bridges tours, not everyone can be seen, it has caused confusion and worry each time. The worst was when Tauck had my daughter in a room with her brother ( she kept her maiden name) and her sister in law in a room with our daughter’s husband and the various children mixed up.
Portolan, do you use the phone line specifically for Bridges/groups? We have found we don’t generally get the wait you sometimes get on the regular phone line.
Newly anointed, so haven't booked anything through that line but just figured I'd get a faster response. No urgency since the tours in question are next July & August.
Website is looking more "normal" but I still have an additional person on my account page...It looks to me like they think we are traveling together but we're not, never have been and never told Tauck we were - I have access to her emergency contact person and their phone number (which feels invasive to me - I don't even know who this person is), on the payment link it asks if the payment applies to both of us or just her (no option for just me, which doesn't make sense). I find it disturbing that they are giving me her personal information - and I assume giving her mine - like birthdays, her contact person's phone number, how much she still owes...I assume this is some type of glitch with the new system....but I'm not super happy about it. But, honestly, it feels intentional because I can't figure out how a glitch would have connected us since we booked separately, don't share a name in common, live in vastly different states, etc...
JaneP - But, honestly, it feels intentional because I can't figure out how a glitch would have connected us since we booked separately, don't share a name in common, live in vastly different states, etc...
I seriously doubt there is any intention with your problem. I have programmed lots of systems over a lot of years. You'd be surprised at some of the errors that show up.
Obviously they rushed to release of the new 'My Account' without first fully testing all aspects of it.
You just have to keep making them aware of any issues (as frustrating as that is) and have some patience. 😁
It's their new dating service LOL. I agree with you about the privacy concerns. At least my info (as far as I know) is shared with someone who's a friend. I just hope this doesn't result in it looking like tours have availability that doesn't exist.
JaneP - No, I believe it is an inadvertent programming error. They occur all the time when developing systems. And when systems are released (made public) before being fully tested then these errors become visible to the users. And they can appear in very strange ways.
A programming error is much more likely than some conspiracy theory that Tauck has against you.
I'm not saying its a conspiracy theory - but I think Tauck intentionally - but incorrectly - connected us thinking we are traveling together. Pre-launch of the new reservation system - she was not on my account page - I was there in all my single traveler glory...now she's there.
Mistake or not, it’s alarming to me and Tauck needs to rectify it as soon as possible. I think it’s very serious for this to happen, how many more have had a similar thing occur and haven’t even noticed?
Privacy with Tauck has had some issues recently, a couple of our most recent tours, we have had the TD email us and we have seen the email of everyone on the tour even before it has started.
I just looked on our account and saw we owed 53,000$. That is twice the amount we owe for trip next year. I would say they have some problems to work out.
If you can see the invoice. The trip that is most screwed up if I try to see the documents I just get an error message. Thankfully I keep good records.
I print my records all the time. I can’t believe how some just rely on financial documents digitally. I even take pepper records with me on a trip and I have needed them in different situations. What happens if you lose your phone or laptop? It does happen.
I print certain things. Was glad to discover the PDF print booklet ability to cut down on pages. I also use the Star function on gmail for any travel related emails so its easier and faster to find them on my phone.
I expect glitches…but I’m finding the types of glitches I’m encountering (doubling what I owe; other people’s personal info on my account) disconcerting. I find I’m losing a certain amount of faith/trust in the company because I would have expected trial runs before they let it loose on us and it does not appear they did so. Or, if they did, they did so with little double-checking or cross referencing and with a cavalier attitude towards our personal information.
I did print out the financial summaries before the “update” (and I’m using that term loosely…) for each trip that hasn’t been paid for yet, so I do have that.
Re printing, we have been to a concert where they only accept tickets via phone and some other events too. We were actually pulled out of line and taken to one side and checked to see if they were fraudulent. We still print plane tickets etc. We get fed up of people fiddling with their phone to find tickets in front of us too.
Comments
I get this and have been getting it for more than a week: Something went wrong
Invalid response format: Invalid input: expected string, received undefined, Invalid input: expected string, received undefined, Invalid input: expected string, received undefined, Invalid input: expected string, received undefined
I can't get my visa to zimbabwe in oct from the info I have...
For those who are seeing multiple amounts due. If you made a reservation for yourself and for your friend, historically, it would have been connected on your record and shown that you had made reservations for multiple rooms. This is still the case. Therefore, when they show the total amount due, it is the sum of all the rooms you reserved that are connected. If you scroll down you will see how much is due for each room and for each person in the room. They do not expect you to make all the payments. Emails for the individual rooms are sent separately to the people in the other rooms.
This is an easy way for you to know if your traveling companions have made their payments.
As I explained above - we made our reservations separately - they should not be connected. The dashboard is incorrect, but in the financial summary it looks correct. I do not think it is any of my business what my travel companion pays or when...we are two separate adults who happen to be on the same trip - that's all. It would be completely different if we were sharing a room....but, we're not.
In my case, our reservations were made by each of us, individually, at different times, through different TAs.
The new glitch is My Account advising you that your personal documents for an upcoming trip are ready to review and when you try to do that, the message is:
Document Unavailable
We're sorry, this document is no longer available to view or download. We apologize for the inconvenience.
My friend and I didn't tell Tauck to link our reservations both of which were booked separately on different credit cards. This is getting frustrating and I worry the reservation system may be showing our cabin as available to reserve.
I'm not sure whether this is new, but we have 2 Bridges trips next summer, each with Portolan & Ms. Portolan plus one grandchild and the requirement to update (for one trip) passport information only shows me, not the other two. Ms. Portolan and I have the same last name while grandchild's is different, so I'd at least have expected to see her listed. We also have a later trip for just the 2 of us and we are both listed. Needless to say, the Bridges trips were all one booking by us.
On our three Bridges tours, not everyone can be seen, it has caused confusion and worry each time. The worst was when Tauck had my daughter in a room with her brother ( she kept her maiden name) and her sister in law in a room with our daughter’s husband and the various children mixed up.
Thanks, British, for confirming that this is business as usual. So much for taking the actions necessary...maybe a call to the Circle 25 line.
Portolan, do you use the phone line specifically for Bridges/groups? We have found we don’t generally get the wait you sometimes get on the regular phone line.
Newly anointed, so haven't booked anything through that line but just figured I'd get a faster response. No urgency since the tours in question are next July & August.
Website is looking more "normal" but I still have an additional person on my account page...It looks to me like they think we are traveling together but we're not, never have been and never told Tauck we were - I have access to her emergency contact person and their phone number (which feels invasive to me - I don't even know who this person is), on the payment link it asks if the payment applies to both of us or just her (no option for just me, which doesn't make sense). I find it disturbing that they are giving me her personal information - and I assume giving her mine - like birthdays, her contact person's phone number, how much she still owes...I assume this is some type of glitch with the new system....but I'm not super happy about it. But, honestly, it feels intentional because I can't figure out how a glitch would have connected us since we booked separately, don't share a name in common, live in vastly different states, etc...
I seriously doubt there is any intention with your problem. I have programmed lots of systems over a lot of years. You'd be surprised at some of the errors that show up.
Obviously they rushed to release of the new 'My Account' without first fully testing all aspects of it.
You just have to keep making them aware of any issues (as frustrating as that is) and have some patience. 😁
Sooooo - the program just decided to start connecting single travelers? I doubt that.
It's their new dating service LOL. I agree with you about the privacy concerns. At least my info (as far as I know) is shared with someone who's a friend. I just hope this doesn't result in it looking like tours have availability that doesn't exist.
JaneP - No, I believe it is an inadvertent programming error. They occur all the time when developing systems. And when systems are released (made public) before being fully tested then these errors become visible to the users. And they can appear in very strange ways.
A programming error is much more likely than some conspiracy theory that Tauck has against you.
I'm not saying its a conspiracy theory - but I think Tauck intentionally - but incorrectly - connected us thinking we are traveling together. Pre-launch of the new reservation system - she was not on my account page - I was there in all my single traveler glory...now she's there.
Mistake or not, it’s alarming to me and Tauck needs to rectify it as soon as possible. I think it’s very serious for this to happen, how many more have had a similar thing occur and haven’t even noticed?
Privacy with Tauck has had some issues recently, a couple of our most recent tours, we have had the TD email us and we have seen the email of everyone on the tour even before it has started.
And, for us at least, the trip count is now correct.
I just looked on our account and saw we owed 53,000$. That is twice the amount we owe for trip next year. I would say they have some problems to work out.
But if you check the actual invoice, it's probably correct. I had the same issue, contacted Tauck and they are aware of it.
If you can see the invoice. The trip that is most screwed up if I try to see the documents I just get an error message. Thankfully I keep good records.
I print my records all the time. I can’t believe how some just rely on financial documents digitally. I even take pepper records with me on a trip and I have needed them in different situations. What happens if you lose your phone or laptop? It does happen.
I don't even use a phone. I do things the old fashioned way. Too many times the systems fail and your paper comes to the rescue.
I print certain things. Was glad to discover the PDF print booklet ability to cut down on pages. I also use the Star function on gmail for any travel related emails so its easier and faster to find them on my phone.
JaneP - Didn't you get the memo of Tauck's merger with Tinder?
Swipe right if you want to pay for someone else's trip.
😉
I expect glitches…but I’m finding the types of glitches I’m encountering (doubling what I owe; other people’s personal info on my account) disconcerting. I find I’m losing a certain amount of faith/trust in the company because I would have expected trial runs before they let it loose on us and it does not appear they did so. Or, if they did, they did so with little double-checking or cross referencing and with a cavalier attitude towards our personal information.
I did print out the financial summaries before the “update” (and I’m using that term loosely…) for each trip that hasn’t been paid for yet, so I do have that.
Re printing, we have been to a concert where they only accept tickets via phone and some other events too. We were actually pulled out of line and taken to one side and checked to see if they were fraudulent. We still print plane tickets etc. We get fed up of people fiddling with their phone to find tickets in front of us too.
AMEN