Bucketlist - at the beginning of all this they said it was to improve the reservation system - I'm not sure if it was meant for us - probably their people and TAs. I assumed they were doing other things as well since they told us the "My Account" link would be unavailable....but I did not expect the changes I have seen...My trip that is messed up is next Fall - so like you, I am waiting to call and get it fixed....and hoping against hope that one day I'll go in and it will be bak to normal.
Yay, mine looks correct as well. Still not sure what benefits to be had from this update. There's a bit more info especially for people who actually take the time to read thru all the info provided. We are exactly 90 days out from our cruise and the excursion choices aren't available yet even though it says that's when they will be. It isn't a biggy as there's only 2 days where choices are to be made and I'm not at all worried about getting ours.
Well - I called to make an inquiry about this and the woman told me they were aware of the issue. She sounded aggrieved to have to explain - yet again - that they were aware of the issue and not to worry I had my own reservation. She sounded a little annoyed and short when she responded to my questions so I am assuming they are getting a lot of calls about this. I would imagine that between these issues and nervous travelers on river cruises they are getting a lot of calls from anxious/concerned people...yet another reason they should have thought twice about doing an "update" during the height of a troubled travel season....
Has anyone made a new plane reservation? I have been unable to receive the email showing the flight information. The only thing I get is the general email thanking me for the reservation for the tour which has a link to the financial information. This shows the increased price which includes the airfare as well as the details of any pre and post stays but no flight details.
If you have made a new reservation, have you been able to get the email with the flight details?
AlanS,
I think in the past, you had an email address for the tech services. If you'd provide it again, I'd appreciate it.
I've spoken with three different people who have tried to send the details each time. They each think that they are being sent. In the past we got detailed information regarding the flight, times, seats, etc. They would also email me with new information if any changed. Even a few minute difference in arrival or departure time would generate an email.
I think there is a tech issue either at my end or theirs.
Kathy, They should be able to give you the air confirmation number(s) over the phone.
There should be a Tauck Air Confirmation Number - this will be different from the airlines confirmation number but can be used on a website called Travelport -
https://viewtrip.travelport.com/
Using that number and your last number you should be able to get your itinerary. I actually like using it better than the airlines website if you want to print it out.
They should also be able to give you the airline's confirmation number (s). It will be one number if you are flying on the same airline the entire trip but two if it's a combination like Delta and KLM flights. Each will have their own and you can search on their websites for your flights.
No they still should be able to give you the numbers and should have emailed a message with a link to download the pdf file. We've booked most of our air with them and I always go onto the airline's website to check the reservation long before it gets paid.
One mistake I have made in the past is to stop reading the email at the point where it says "privacy notice" it tiny font not realizing that the pdf with the flight information is below that section.
Kathy M - It has been my experience that Tauck issues all flight information once I make my final payment. They then direct me to the “View Trip” site. Perhaps their procedure has changed.
Comments
As of this morning, the double posting of amount due has been fixed. Progress............
Bucketlist - at the beginning of all this they said it was to improve the reservation system - I'm not sure if it was meant for us - probably their people and TAs. I assumed they were doing other things as well since they told us the "My Account" link would be unavailable....but I did not expect the changes I have seen...My trip that is messed up is next Fall - so like you, I am waiting to call and get it fixed....and hoping against hope that one day I'll go in and it will be bak to normal.
Yay, mine looks correct as well. Still not sure what benefits to be had from this update. There's a bit more info especially for people who actually take the time to read thru all the info provided. We are exactly 90 days out from our cruise and the excursion choices aren't available yet even though it says that's when they will be. It isn't a biggy as there's only 2 days where choices are to be made and I'm not at all worried about getting ours.
The double posting of the amount due has been corrected but the date for the final payment still shows the day prior to the tour.
Well - I called to make an inquiry about this and the woman told me they were aware of the issue. She sounded aggrieved to have to explain - yet again - that they were aware of the issue and not to worry I had my own reservation. She sounded a little annoyed and short when she responded to my questions so I am assuming they are getting a lot of calls about this. I would imagine that between these issues and nervous travelers on river cruises they are getting a lot of calls from anxious/concerned people...yet another reason they should have thought twice about doing an "update" during the height of a troubled travel season....
They should shut down the web site until they fix it.
My 'account' page is totally and completely accurate.
Tauck should just post a header on their website explaining my account is a work in progress and do not worry about incorrect info right now.
Has anyone made a new plane reservation? I have been unable to receive the email showing the flight information. The only thing I get is the general email thanking me for the reservation for the tour which has a link to the financial information. This shows the increased price which includes the airfare as well as the details of any pre and post stays but no flight details.
If you have made a new reservation, have you been able to get the email with the flight details?
AlanS,
I think in the past, you had an email address for the tech services. If you'd provide it again, I'd appreciate it.
Thank you.
Just call Tauck and ask them. I can’t recall whether we get the details because we rarely book flights with Tauck these days
I've spoken with three different people who have tried to send the details each time. They each think that they are being sent. In the past we got detailed information regarding the flight, times, seats, etc. They would also email me with new information if any changed. Even a few minute difference in arrival or departure time would generate an email.
I think there is a tech issue either at my end or theirs.
you could always get them to mail you the details like they used to.
Kathy, They should be able to give you the air confirmation number(s) over the phone.
There should be a Tauck Air Confirmation Number - this will be different from the airlines confirmation number but can be used on a website called Travelport - https://viewtrip.travelport.com/ Using that number and your last number you should be able to get your itinerary. I actually like using it better than the airlines website if you want to print it out.
They should also be able to give you the airline's confirmation number (s). It will be one number if you are flying on the same airline the entire trip but two if it's a combination like Delta and KLM flights. Each will have their own and you can search on their websites for your flights.
Hope this helps.
Claudia,
These haven't been purchased yet. They are just what they are holding for us until we make our final payment in March. Does this make a difference?
Thanks.
No they still should be able to give you the numbers and should have emailed a message with a link to download the pdf file. We've booked most of our air with them and I always go onto the airline's website to check the reservation long before it gets paid.
One mistake I have made in the past is to stop reading the email at the point where it says "privacy notice" it tiny font not realizing that the pdf with the flight information is below that section.
Kathy M - It has been my experience that Tauck issues all flight information once I make my final payment. They then direct me to the “View Trip” site. Perhaps their procedure has changed.
Kathy M,
Our experience has been the same as that of kfnknfzk.
Hms