Everything as others have reported is wrong with our account. Actually, probably a good time for us to have a break in our Tauck tours until next summer. Obviously, the web site "update" was massively badly handled. Some companies who have had this happen are forced to roll back the update rather than put out thousands of brush fires. We'll see.
I'd expect, at a minimum, a mass email telling us that they are aware of the problems. Otherwise, their phone agents will be swamped answering calls reporting the same issues.
Fortunately, Tauck tours are way better than their IT (for the moment).
For me the dashboard is wrong but if I can click thru to the financial summary and other information that appears correct. I will double check when I have more time, but it looked correct at first glance. It is a little disconcerting that somehow the information about other people is landing on our dashboards - my friend's information is there even tho we are traveling as two singles and should not be connected like that. But - that is also the trip where they have doubled my remaining balance. There is definitely something wrong with how they wrote the program to capture our information. In fact, I'm wondering how they even did it because my friend should not even be connected to me at all - we called in separately to make our single reservations - so its kind of creepy too!
Thanks Claudia. My husband managed to get into our account but only checked if what we owed was correct and when it was due which was correct. One tour was shown from 2016 and others going forward. No total member of tours in the left hand corner. Just a logo with 25 in it, I took a pic of it
I don't have any active Tauck reservations, although I'm on a wait list for a tour that hasn't opened yet. Everything was okay, except they didn't list a tour we took with Tauck in 2016.
At least I could get in this time. Yesterday I was getting some HTTP error.
My suggestion is stop checking your accxount every few hours. Wait until after the weekend, then go back and check. Obviously, there are issues affecting the data conversion. Give them a chance to fix it, and stop freaking out about it.
I agree with BKMD. As long as your financial summary document is correct, the rest are just irritants. The exception for me would be if someone else’s personal data is showing in my account. That, in my opinion, is a security and privacy breach that is inexcusable. Hopefully Tauck will shut My Account down until fixed.
1925-2025 = 100 years for Tauck. The club is for those with 25 tours, although there are gifts/perks starting at 20 tours. That’s how I remember the verbiage in the introductory letter. I could be wrong, however. It’s not something I care about.
Comments
Everything as others have reported is wrong with our account. Actually, probably a good time for us to have a break in our Tauck tours until next summer. Obviously, the web site "update" was massively badly handled. Some companies who have had this happen are forced to roll back the update rather than put out thousands of brush fires. We'll see.
I'd expect, at a minimum, a mass email telling us that they are aware of the problems. Otherwise, their phone agents will be swamped answering calls reporting the same issues.
Fortunately, Tauck tours are way better than their IT (for the moment).
For me the dashboard is wrong but if I can click thru to the financial summary and other information that appears correct. I will double check when I have more time, but it looked correct at first glance. It is a little disconcerting that somehow the information about other people is landing on our dashboards - my friend's information is there even tho we are traveling as two singles and should not be connected like that. But - that is also the trip where they have doubled my remaining balance. There is definitely something wrong with how they wrote the program to capture our information. In fact, I'm wondering how they even did it because my friend should not even be connected to me at all - we called in separately to make our single reservations - so its kind of creepy too!
Yes, Claudia. My emergency contact info was missing, too.
Thanks Claudia. My husband managed to get into our account but only checked if what we owed was correct and when it was due which was correct. One tour was shown from 2016 and others going forward. No total member of tours in the left hand corner. Just a logo with 25 in it, I took a pic of it
There were five pages of tours taken, I did not count them, I’m not sure what the 25 means. We have taken way more tours than 25.
Isn't that your Circle 25 club status?
I don't have any active Tauck reservations, although I'm on a wait list for a tour that hasn't opened yet. Everything was okay, except they didn't list a tour we took with Tauck in 2016.
At least I could get in this time. Yesterday I was getting some HTTP error.
My suggestion is stop checking your accxount every few hours. Wait until after the weekend, then go back and check. Obviously, there are issues affecting the data conversion. Give them a chance to fix it, and stop freaking out about it.
Yes, it is the Circle 25 “Club.”
I agree with BKMD. As long as your financial summary document is correct, the rest are just irritants. The exception for me would be if someone else’s personal data is showing in my account. That, in my opinion, is a security and privacy breach that is inexcusable. Hopefully Tauck will shut My Account down until fixed.
I’m confused because to be in the Circle club, you have to have completed 20 tours
1925-2025 = 100 years for Tauck. The club is for those with 25 tours, although there are gifts/perks starting at 20 tours. That’s how I remember the verbiage in the introductory letter. I could be wrong, however. It’s not something I care about.