Everything as others have reported is wrong with our account. Actually, probably a good time for us to have a break in our Tauck tours until next summer. Obviously, the web site "update" was massively badly handled. Some companies who have had this happen are forced to roll back the update rather than put out thousands of brush fires. We'll see.
I'd expect, at a minimum, a mass email telling us that they are aware of the problems. Otherwise, their phone agents will be swamped answering calls reporting the same issues.
Fortunately, Tauck tours are way better than their IT (for the moment).
For me the dashboard is wrong but if I can click thru to the financial summary and other information that appears correct. I will double check when I have more time, but it looked correct at first glance. It is a little disconcerting that somehow the information about other people is landing on our dashboards - my friend's information is there even tho we are traveling as two singles and should not be connected like that. But - that is also the trip where they have doubled my remaining balance. There is definitely something wrong with how they wrote the program to capture our information. In fact, I'm wondering how they even did it because my friend should not even be connected to me at all - we called in separately to make our single reservations - so its kind of creepy too!
Thanks Claudia. My husband managed to get into our account but only checked if what we owed was correct and when it was due which was correct. One tour was shown from 2016 and others going forward. No total member of tours in the left hand corner. Just a logo with 25 in it, I took a pic of it
I don't have any active Tauck reservations, although I'm on a wait list for a tour that hasn't opened yet. Everything was okay, except they didn't list a tour we took with Tauck in 2016.
At least I could get in this time. Yesterday I was getting some HTTP error.
My suggestion is stop checking your accxount every few hours. Wait until after the weekend, then go back and check. Obviously, there are issues affecting the data conversion. Give them a chance to fix it, and stop freaking out about it.
I agree with BKMD. As long as your financial summary document is correct, the rest are just irritants. The exception for me would be if someone else’s personal data is showing in my account. That, in my opinion, is a security and privacy breach that is inexcusable. Hopefully Tauck will shut My Account down until fixed.
1925-2025 = 100 years for Tauck. The club is for those with 25 tours, although there are gifts/perks starting at 20 tours. That’s how I remember the verbiage in the introductory letter. I could be wrong, however. It’s not something I care about.
British,
My logo has a 9 in it, which I assume means 9 tours…except that we have completed 10 tours already (and were sent a nice present earlier in the summer as a consequence). FWIW, the website doesn’t show our tours before 2016, but that was true before the update.
Hms
One of our TDs gave everyone a list of travelers on the tour. I'm not sure she intended to hand out this particular list which included names, hometown, state, title of every tour taken, and the TD for each tour- so as some have said, TDs have access to all this info.
Don't see a lot of change on website but the account info is a mess! They are showing a payment due of double the amount owed! As with others, our past trips stop at 2016 although we have traveled with Tauck since 2006. They used to have the total listed on the landing page of the account. Now the Tauck 125 logo just shows a '15' which I assume is the # of trips!
They also have our travel companions and their info listed in our account. Not relatives but their info is there! While I know most of it, it could be a privacy issue for some people. They booked on their own.
Must have cheaped out on the changes to the site.
Fortunately our next trip is in January. Plenty of time to fix the site! Fingers crossed!
I was quite surprised to see my friend’s name and info on my page when we booked separately. They should not be linked - she could cancel and it should not affect me snd vice versa…I don’t know why they would connect them and, honestly, can’t figure out how they would even do that when we booked separately. 🤷♀️🤔
Thx to Lotusgirl for the tip about the passport info missing the middle names. Glad I was able to edit ours before we (supposedly!) leave next week for our river cruise.
Be aware if Tauck has linked you with someone else. I’ve mention this story before but worth repeating. Friends asked to go on a tour with us, they often cancel things last minute. They called and booked the tour and told Tauck they were traveling with us. I asked Tauck not to link us, but they did. Our friends cancelled and Tauck canceled us too. It was only by luck we found out as they did not tell us, we called Tauck and we got our reservations back just in time before the place on the full tour was offered to others.
mfrancis - Since you leave next week, check to make sure your flight information is recorded properly within your account and don’t forget to have the car service’s phone number handy. You probably don’t need me to remind you of this!
I hope your trip is a “go.” I look forward to reading your critique.
What is the magic to get into your account? I have tried logging in and get a Something Went Wrong message. I have cleared my cache several times but cannot get in. Thank goodness I had printed everything I need earlier because we leave on Saturday. I am frustrated that I can't double check things.
It would have been better to roll out this upgrade in the winter, and not during the busy summer season and when low water levels are disrupting /changing travel plans.
As of today, the Financial Summary information tab on my account is gone for all 3 tours we have in the works. I take that as a good sign that they realized something was wrong. My tour count in the logo is correct for both my spouse and I but I've actually had one more than him so it's just showing the ones we've taken together. I really don't want to have to call them given that they are likely swamped with the whole low water on the Rhine/Danube issues. I agree with Quest that this timing wasn't good especially for the phone agents. I worked close enough to the IT world to pretty much expect major transitions like this won't go to plan. Just hope this is all worth it in the end.
I haven't had an issue logging in on my PC but my Amazon Fire tablet doesn't even show the Log In button to click on anywhere. My forum shortcut works fine on that tablet so not an issue unless that logs me out.
We hadn't realized that our reservation was linked up in any way with my friends reservation until this. Thankfully another couple on the same tour who is traveling with us isn't linked and they may cancel.
Comments
Everything as others have reported is wrong with our account. Actually, probably a good time for us to have a break in our Tauck tours until next summer. Obviously, the web site "update" was massively badly handled. Some companies who have had this happen are forced to roll back the update rather than put out thousands of brush fires. We'll see.
I'd expect, at a minimum, a mass email telling us that they are aware of the problems. Otherwise, their phone agents will be swamped answering calls reporting the same issues.
Fortunately, Tauck tours are way better than their IT (for the moment).
For me the dashboard is wrong but if I can click thru to the financial summary and other information that appears correct. I will double check when I have more time, but it looked correct at first glance. It is a little disconcerting that somehow the information about other people is landing on our dashboards - my friend's information is there even tho we are traveling as two singles and should not be connected like that. But - that is also the trip where they have doubled my remaining balance. There is definitely something wrong with how they wrote the program to capture our information. In fact, I'm wondering how they even did it because my friend should not even be connected to me at all - we called in separately to make our single reservations - so its kind of creepy too!
Yes, Claudia. My emergency contact info was missing, too.
Thanks Claudia. My husband managed to get into our account but only checked if what we owed was correct and when it was due which was correct. One tour was shown from 2016 and others going forward. No total member of tours in the left hand corner. Just a logo with 25 in it, I took a pic of it
There were five pages of tours taken, I did not count them, I’m not sure what the 25 means. We have taken way more tours than 25.
Isn't that your Circle 25 club status?
I don't have any active Tauck reservations, although I'm on a wait list for a tour that hasn't opened yet. Everything was okay, except they didn't list a tour we took with Tauck in 2016.
At least I could get in this time. Yesterday I was getting some HTTP error.
My suggestion is stop checking your accxount every few hours. Wait until after the weekend, then go back and check. Obviously, there are issues affecting the data conversion. Give them a chance to fix it, and stop freaking out about it.
Yes, it is the Circle 25 “Club.”
I agree with BKMD. As long as your financial summary document is correct, the rest are just irritants. The exception for me would be if someone else’s personal data is showing in my account. That, in my opinion, is a security and privacy breach that is inexcusable. Hopefully Tauck will shut My Account down until fixed.
I’m confused because to be in the Circle club, you have to have completed 20 tours
1925-2025 = 100 years for Tauck. The club is for those with 25 tours, although there are gifts/perks starting at 20 tours. That’s how I remember the verbiage in the introductory letter. I could be wrong, however. It’s not something I care about.
British,
My logo has a 9 in it, which I assume means 9 tours…except that we have completed 10 tours already (and were sent a nice present earlier in the summer as a consequence). FWIW, the website doesn’t show our tours before 2016, but that was true before the update.
Hms
One thing I was told by a Tauck agent is that "My Account" only goes back 10 years. But they have the full history in their files.
The logo by my name has the correct number of tours taken.
One of our TDs gave everyone a list of travelers on the tour. I'm not sure she intended to hand out this particular list which included names, hometown, state, title of every tour taken, and the TD for each tour- so as some have said, TDs have access to all this info.
Oh dear!
My logo is incorrect with 4 tours missing. Those were the earlier tours we took that started in 2008.
Don't see a lot of change on website but the account info is a mess! They are showing a payment due of double the amount owed! As with others, our past trips stop at 2016 although we have traveled with Tauck since 2006. They used to have the total listed on the landing page of the account. Now the Tauck 125 logo just shows a '15' which I assume is the # of trips!
They also have our travel companions and their info listed in our account. Not relatives but their info is there! While I know most of it, it could be a privacy issue for some people. They booked on their own.
Must have cheaped out on the changes to the site.
Fortunately our next trip is in January. Plenty of time to fix the site! Fingers crossed!
I was quite surprised to see my friend’s name and info on my page when we booked separately. They should not be linked - she could cancel and it should not affect me snd vice versa…I don’t know why they would connect them and, honestly, can’t figure out how they would even do that when we booked separately. 🤷♀️🤔
Thx to Lotusgirl for the tip about the passport info missing the middle names. Glad I was able to edit ours before we (supposedly!) leave next week for our river cruise.
Thank you for the info about the passports missing the middle name!!
Be aware if Tauck has linked you with someone else. I’ve mention this story before but worth repeating. Friends asked to go on a tour with us, they often cancel things last minute. They called and booked the tour and told Tauck they were traveling with us. I asked Tauck not to link us, but they did. Our friends cancelled and Tauck canceled us too. It was only by luck we found out as they did not tell us, we called Tauck and we got our reservations back just in time before the place on the full tour was offered to others.
I could be wrong, but don’t plane tickets miss out your middle initials these days? Which maybe why the passport is not correct on their info
mfrancis - Since you leave next week, check to make sure your flight information is recorded properly within your account and don’t forget to have the car service’s phone number handy. You probably don’t need me to remind you of this!
I hope your trip is a “go.” I look forward to reading your critique.
What is the magic to get into your account? I have tried logging in and get a Something Went Wrong message. I have cleared my cache several times but cannot get in. Thank goodness I had printed everything I need earlier because we leave on Saturday. I am frustrated that I can't double check things.
It would have been better to roll out this upgrade in the winter, and not during the busy summer season and when low water levels are disrupting /changing travel plans.
I sent an email bc I couldn't log in to my account, They did email me back and said they would be working on it. Next day, it was fixed.
As of today, the Financial Summary information tab on my account is gone for all 3 tours we have in the works. I take that as a good sign that they realized something was wrong. My tour count in the logo is correct for both my spouse and I but I've actually had one more than him so it's just showing the ones we've taken together. I really don't want to have to call them given that they are likely swamped with the whole low water on the Rhine/Danube issues. I agree with Quest that this timing wasn't good especially for the phone agents. I worked close enough to the IT world to pretty much expect major transitions like this won't go to plan. Just hope this is all worth it in the end.
I haven't had an issue logging in on my PC but my Amazon Fire tablet doesn't even show the Log In button to click on anywhere. My forum shortcut works fine on that tablet so not an issue unless that logs me out.
We hadn't realized that our reservation was linked up in any way with my friends reservation until this. Thankfully another couple on the same tour who is traveling with us isn't linked and they may cancel.