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Just checked My Account since the system upgrade, and the number of trips I have taken has dropped from what it actually is.
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Just checked My Account since the system upgrade, and the number of trips I have taken has dropped from what it actually is.
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Same for me. None of the trips prior to 2017 show up for me. My list is accurate for the tours I've taken from 2017 to present.
On the Past Tours link, it shows the tours in reverse chronological order, 5 per page, but only back to 2017. For me it lists 5 tours on Page 1, 5 tours on Page 2, and 1 tour on Page 3. None of the tours prior to 2017 are included.
They clearly have issues. When I tried to log in to my account, I got this:
HTTP Error 500.50 - URL Rewrite Module Error.
The server variable "HTTP_X_ORIGINAL_ACCEPT_ENCODING" is not allowed to be set. Add the server variable name to the allowed server variable list.
My trips have not been recorded properly for years. It’s a moot point for me since Tauck’s customer service department knows the correct count. I maintain a pivot table spread sheet of pertinent travel data.
Plus, the payment due dates are the day the trip starts! And one of my payments due has doubled................................
While Goddess’s last find is frightening, I have had issues logging in for a while. They have never had the correct number of tours for me, as I've been traveling with them since 2003, I didn’t really care until they sent me a special deal a couple of years ago where the discount depended on the number of tours you had taken so we had to pay about $1000 more for the tour than we should have.
Goddess- That would be disconcerting, especially if the incorrect payment due date is soon. Contact them in writing. They will get it straightened out. Good luck.
It can take days even weeks for them to get back to you from an email
I have contact them in writing and put my TA on the case................................
I was hoping they opened back up at noon so they could run some tests before going live...doesn't sound like it. Yikes.
I've got the same issues - mine shows final payment due on the start date of the tours outstanding and the one that is priced shows double the final payment amount.
Plus - I'm going with a friend, but we're each going as a single because we wanted our own rooms and they list her on my account dashboard - that doesn't seem right since we're separate for this trip. This trip is next Fall so I'll wait and see if they get things sorted out while everyone else having trips calls about river levels. I'm still shaking my head that some one at a higher level did not put this "update" on hold during a travel season so fraught with issues due to the river levels...it seems like such a bad customer service issue to be out of contact for so many days when all that is going on.
I noticed the same thing on the Payment due date. For me I was able to find the actual Payment due date by looking into some of the lower links associated with the tour.
I have a tour next year in June and at the top level it lists the Final Payment Due Date as the tour start date, but. when I went down into one of the lower level pages for that tour it listed the Final Payment Due Date as March 12, which is what I would expect - 90 days before the start of the tour.
Clearly there are a few bugs in the new roll out.
I'm traveling with 2 friends, all going solo. I guess I should be happy they haven't TRIPLED the payment due!
I get the same as BKMD - "HTTP Error 500.50 - URL Rewrite Module Error"
They just don't like us, BK.
Tours completed prior to 2017 missing from Past-Tours list, but final payment date for 2027 tour is correct. I could not enter mobile number in Contact Information. Oh, well it is not the end of the world.
In addition to the incorrect number of tours and final payment date, I noticed that in the passport section, our middle names were deleted. I was able to edit to add them once again.
Did management approve this upgrade knowing of all of these issues?
Good question!
The Tauck website has always been most inferior compared to other travel company ones.
My 2016 tour was missing prior to the changeover.
Just went back again - no issues logging in but all the same issues - friend traveling and listed on my account page and double payment amount. 🙄🤷♀️
There's a motto software people follow: If it ain't broke, mess with it anyway...
I can log on but keep getting - Something went wrong - when I try to access my account. I tried a different browser and rec'd an HTTP Error message. Frustrated as I want to update my passport info for my new passport. :-(
Kathy0529
I was getting the same message. Rebooted my computer and now all good.
TY KLValley!! That worked and I cleared my browser. I was finally able to update my passport info. I do see friends on my upcoming trip, too, which is definitely strange, but I'm sure things will work out eventually. It's the same thing I go thru at work...whenever they upgrade a system, it always feels like a downgrade at first.
My account is incorrect, too. It doesn't include trips before 2017.
Mine doesn't have my first tour in 2016. It starts with 2017. Yet, its says I have been "An Explorer Since 2016".
If they don't want to list the tours greater than 10 years old they could at least list the all-time total number of tours.
When we went on our Singapore Bali tour a few years ago, the TD, Deborah Grant, a long time TD actually was the only person we have come across who seemed to have access to some sort of data base and is the only person who could see how many tours we had been on and which they were. Since then if the number of tours comes up, it’s what it says on the website, wrong. Right now, I’ve given up and just go with what they think.
Also, the TD writes notes on each person, so of you have been a pain in the neck in the past, or are always late etc, it is likely to have been noted.
At one time at the Welcome dinner, the TD would ask how many tours people had been on, or they would actually announce it. Recently they have stopped doing this, I’m guessing it’s a privacy issue. We certainly hated when they did that, if I want people to know how many tours I’ve been on, I will tell them, but if people ask, I will say something like, quite a lot. This stems from an experience where on one tour, when it was announced our number of tours, we got some nasty comments from a couple of people and assumptions were made about us. If we choose to travel a lot, it’s our business how we manage to do it.
I hope when the website is sorted out, that the correct amount of money we all owe is there.
WOW British that stinks about the nasty comments. My Yuletide cruise last December was the first of my 8 tours that they announced people and the number of tours they've been on. One couple it was their 34 or 35th tour and this was a repeat as they knew a lot of the crew from past trips. I think it's great and like to get info from the various trips to hear about them from your personal experience.
I almost had a heart attack when I looked at my account today! Same issue with wrong due date and double the cost! I also was able to see the invoice and I know the balance is actually right, but am still really disappointed in Tauck for such a huge error! It was also really tricky to get to this community page. Or was that just me?
Just got into my account this morning but what I found concerns me greatly. We're doing the Seine holiday cruise this year with friends and when I look at that entry it is a mish mash of our info under the Required Information tab (names, passport numbers) but under Financial Information a friends actual reservation information including their name, cabin number, got hotel night but no mention of ours. Going to be cozy with three of us. Sure hope Tauck doesn't give away our cabin or hotel room thinking no one is using it.
It also lost all our emergency contact information which I know had been in the system as I'd confirmed it a few weeks ago over the phone while making a different reservation.
Recommend you read thru all your upcoming tour information carefully.